TERMS AND CONDITIONS


 

Please read the following text containing the Terms and Conditions carefully before using Bsscommerce.com. By purchasing products from BSSCommerce, we suppose that you read and agree to our terms and conditions.

 

Copyright

BSSCommerce is the copyright holder of all software sold on this site. The copying, redistribution, use or publication by you of any products without BSSCommerce’s permission, is strictly prohibited. You are not allowed to use any part of our code in whole or part of any other software or product or website.

 

Product Support

BSSCommerce offers 3 support packages for all customers to choose when purchasing Magento extensions since December 16th, 2016: 

+ 3-month support (FREE)
+ 6-month support ($59)
+ 9-month support ($79)

Please notice that we just provide support for a Magento installation ONLY for each purchasing time of customers. Support includes answering any question related to our products and fixing any bug/error caused by our products which is reported by customers to make sure it works well as the demo version. Support does not include fixing coding conflicts that are related to any other extensions that are installed on your store or customizing our product to fit your own needs; with any request for customization will require extra fee. Free support service is just applied on paid products. Please notice that we do not offer free support for free extensions, that means if customers ask for any kind of support for a free extension, there will be extra fee for this kind of service. Customer can contact for support by Email, sending Ticket or through our Live Chat. Please kindly understand all support request on weekend will be processed when we’re back to office on next Monday (GMT+7).

 

Product Update

When BSScommerce publishes new version of any product, please take notice of the release note tab in the product page to get the update news about the new version. Customers purchased product from us can get the updated version by contacting us via email, we will send the new package version once we receive this kind of request. Please remember that we do not provide free service (including free support and installation service) for updated versions.

Module updates are provided only for the Magento version branch, for which the product was purchased. For example, if you buy the extension for Magento 1.X.X, updates and support will be provided only for Magento of 1.X.X version branch. Updates for Magento of 2.X.X versions will not be provided for free even if the period of free updates and support will still be running.

 

Free Installation

When purchasing at BSSCommerce, we offers Free Installation Service for all Paid Extensions for one Magento installation ONLY. For Free Installation Support, please provide us access to your website for the installation (including admin account and FTP/SSH info). Free Installation Offer is just valid for 3 weeks (15 working days) for each order upon the date of purchase. If customers contact us for Free Installation for a purchase after 3 weeks, we would like to charge installation fee for this kind of service (basically $40/ a Installation Request). Free installation is not applied on Free Extensions.

 

Refund Policy

BSSCommerce offers 30-day Money Back Guarantee for all of our products. If you have any problems into running extension, concerns about the refund term, support and installation service, please kindly contact us. If the extension fails to function properly due to a bug and we cannot support to fix it, we will be happy to provide a full refund within 30 days of the original purchase. However, we stand behind our products and will assist customer in solving problems first.

 

Refund Terms

  • Before a refund will be granted, customer must enable us to try and solve any problems related to the extension. Contact us via email or skype and please provide us the information relating to problems. We handle problems as they come but it may take us up to 5 business days to solve an issue.
  • Noted that refund request is to be made after 30 days from the purchase date will not be given a refund.
  • Refunds will not be granted if you simply decide not to use the extension or if extension was purchased for evaluation purposes. Please ask to access our Demo Site for testing the extension.
  • Refunds will not be granted in case of coding conflicts that are related to any other extensions that are installed on your store. We can offer our support service in fixing conflicts for an additional charge.

 

Notifications Of Changes

Please note that these Terms and Conditions may change from time to time. BSSCommerce reserves the right to modify these Terms and Conditions at any time. Regardless, we will post any Terms and Conditions changes on this page and, if the changes are significant, we will provide a more prominent notice.

 

Contact

Please contact us at support@bsscommerce.com or Skype: support.bsscommerce for any concerns and questions.

Our supporters will assist you in replying you with any issues and questions within 24 hours.