Magento 2 B2B Maintenance: Website Support Cost

When planning to build an ecommerce website on Magento 2 platform, website maintenance is an indispensable cost. Magento 2 B2B maintenance is especially critical since most wholesale customers are business owners, directors, or influential people with decision-making power in closing orders.

It would be wrong if the website suddenly had any problems that made it more difficult to access the website, such as slow page loading speed, server error, or annoying display errors. At these times, having maintenance costs in place will help solve the problem much quicker than usual!

Update Magento 2 Versions

CHECK OUT the cost of updating/developing your Magento 2 website HERE

Magento has come a long way, from Magento 1 to Magento 2, from 2.0 to 2.1, 2.2, 2.3. The latest version is 1.2.4, which is just released in Oct 2020.

With each version, new features are implemented as well as bug fixings are applied regularly. Note that your website must apply the patches to increase the security and fix any possible errors before it occurs.

However, each Magento 2 update has major and minor differences, which required lots of testing before an actual application to your ecommerce website. There might be incompatibilities between your old extensions/modules and the latest version, which must be checked and fixed thoroughly by Magento 2 certified experts.

That leaves room for a new cost in updating Magento 2.

Magento 2 B2B Emergency Maintenance

TAKE A LOOK at our checklist for better Magento 2 website maintenance!

Like regular ecommerce sites, a B2B website on Magento 2 is not immune from cyber threats such as online hacking, DDoS attack, and server access errors. 

An example that often comes up is server overload. The problem usually occurs when your website suddenly receives a large amount of traffic, which is too much for your server to handle.

It typically occurs in the mid-ad of a successful campaign or huge discount events such as Black Friday, resulting from the drastic increase in site visitors to make a purchase. Although server overload is much common with B2C websites, B2B websites still need to be vigilant.

Any other emergency problems could cost you thousands to millions of dollars that might come from just a “possible” successful B2B order.

Therefore, the cost for possible emergency support for a Magento 2 B2B maintenance should be included in your pricing plan, which could come from around $500 to $2000 depending on the error type.

Regular Magento 2 Website Backup

Regular backup is a must for any ecommerce website since any fatal errors could completely shut down your business for hours, which could come with an opportunity cost for losing B2B orders in that specific time:

Sometimes, instead of spending time to fix the errors, it’s better to just roll back to an older version of your website to prevent everything from collapsing from server malfunctions, updating errors, infrastructure crashes, or even cyberattacks.

Daily/weekly backup is necessary to keep your B2B store intact.

Performance Support for Magento 2

READ NOW the top 5 reasons to hire a trusted Magento maintenance service!

With many exclusive B2B features, Magento 2 is undoubtedly stunning for wholesale. However, Magento 2 might suffer from a long loading time and slow speed because of its complicated infrastructure.

Most un-optimized Magento 2 websites have a loading time of over 3 seconds, which is longer than recommended. It comes from the heavy script of Java, no-cache application, or simply because of the enormous amount of extensions on your site.

To optimize technical aspects of a Magento 2 website for B2B might cost lots of time and money, which you should consider for budget management.