Get Closer to Your Customers with Magento 2 FAQs Extension

Get Closer to Your Customers with Magento 2 FAQs Extension

by admin

It’s not surprising that customers and website visitors have questions about your company, product, or service. And what you need to do is try your best to answer those questions in the blog posts and page content. 

However, the visitors frequently want to get their answers straightforwardly. Thus, a frequently asked questions page, also known as a FAQ page, allows visitors to find answers to their questions in one place.

By definition, an FAQ page on your Magento 2 website is a well-organized collection of valuable information about your products and services that your customers inquire about. This page is an excellent way to organize information that your customers frequently ask. 

But, look back to your site, does it include any Frequently Asked Questions tab? If not, you shouldn’t miss out on this article below because we will drive you through the best way to get closer to your customers and increase their trust with your brand – Magento 2 FAQs Extension Solution!

Let’s get started!

Limitation Of Frequently Asked Questions Function In Magento 2 Default

As you know the default of Magento 2 does not support the FAQs function, which plays a vital role in every website. How can store owners deal with the questions and answers from online shoppers? How can they get a tight connection with their customers?

An Effective Tool To Create And Manage Questions And Answers In Magento 2

The solution is installing Magento 2 FAQs extension by BSSCommerce. The extension assists admins in creating an attractive FAQs page and managing questions and answers conveniently.

Moreover, the module has a large number of useful features, which will be revealed below. Hence, this FAQs module deserves to be an essential plugin for all Magento 2 websites.

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How Magento 2 FAQs Extension Works?

  • Display FAQs on the product page and submit questions easily
Magento 2 FAQs extension-FAQs on product page-2
Magento 2 FAQs extension-FAQs on product page

Magento 2 FAQs extension adds an extra FAQs tab on the product page so that customers can easily find answers to the questions related to that product.

Able to create and show FAQs on their pages

Magento 2 FAQs extension-Question page
Magento 2 FAQs extension-Question page

Create and show FAQs categories

Magento 2 FAQs extension-FAQs category
Magento 2 FAQs extension-FAQs category

When customers navigate to FAQs Main page with multiple issue categories by clicking FAQs shortcut in the menu bar, each category is presented with a category image and a block of questions. Customers just click each question on that box to find the answers.

Show most recent and related FAQs

Besides, on FAQ’s main page, online customers can know and find the most recent and related FAQs on the left side of Magento 2 stores.

Magento 2 FAQs Extension with tag
Magento 2 FAQs Extension with tag

Installing Magento 2 FAQs extension, when customers search questions, the search result will be based on tags and keywords to show those questions on the FAQs Search Result page.

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Display vote buttons for answers as helpful or unhelpful

If admins select Yes in the Use Real Voting Data configuration, a number of votes will get the real data. Whereas, if choosing No, admins can input a number for the helpful/unhelpful as they want easily. 

Set number of Magento 2 FAQs shown on categories box and on the category page

Magento 2 FAQs Extension config in the backend
Magento 2 FAQs Extension config in the backend

Have a look at this infographic:

magento 2 faq extension
Magento 2 FAQ extension


A FAQ page is essential for any website, especially for businesses. It will also save you time responding to dozens of emails with the same questions. Moreover, Magento 2 FAQs also help your sites rank excellently in search engines. 

Although there are many other Magento 2 FAQs extensions on the market, this extension still has several outstanding features which will beat other modules, like an attractive display and reasonable price.

BSS Commerce is one of the leading Magento extension providers and web development services in the world. With experienced and certified Magento developers, we commit to bringing high-quality products and services to optimize your business effectively.

Furthermore, we offer FREE Installation – FREE 1-year Support and FREE Lifetime Update for every Magento extension.

CONTACT NOW to let us know your problems. We are willing to support you every time.

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