What access do you need to perform the service on my website?
We need the following information:
1. Magento admin access (URL, username & password)
2. SSH access
3. The 3rd party module's packages
4. Theme package
Regarding #3, #4, our Audit steps include the 3rd party modules/theme audit. We know that the code is on the server already; however, we don't know if the code/theme is customized or not. Hence, it would be very important for us to have the original 3rd-party modules/theme from you.