Do we need to maintain our website regularly?

Usually, when approaching a new website, we'll take a look at the website's existing condition first, then conduct the maintenance activities. Basically, it depends on your website. If your website structure is complicated and your theme is heavily customized, the maintenance activities should be taken more regularly.

How long does it take you to respond to our emergency request?

We are making a great effort to provide 24/7 the best Magento support and maintenance service to clients. In our working hours, we will respond to clients in less than 30 minutes. If it's outside of our working hours, we will try our best to respond to you as soon as possible.

Will you spend dedicated resource(s) for us?

Yes, depending on the actual workload, we will suggest the best way to cooperate. We spend 1-2 developers for a client to ensure that our team is always available to support your online store.

Could you integrate our website with other 3rd party technology/solution providers?

Yes, we are Magento experts. Our Magento senior developers & Magento solution specialists can perform all types of Magento integration requirements.

How long does it take to upgrade the Magento website?

It depends on the number of modules/customization you did and your current Magento version. We will provide the estimation after discovering your whole online store.

Magento Website Maintenance Service

Why do you need Magento maintenance service?

If you never had a severe site problem before, you’re in luck. For the future, Magento Website Maintenance is provenly critical and should be put into your to-do lists. Here’s why.

To Obtain A Secure And Scalable Site

Hope to tackle website crashes in peak shopping seasons or manage security-related challenges in the world that cybercrime is on the rise? The instant restoration of your web store by Magento maintenance service is required. Overloading is a strict No, nor a Security attack!

To “Up-to-date” Your Magento Version

The latest is the best. Make sure your website is always up-to-date to incorporate the latest version of Magento and the latest security patches. The same goes without saying for 3rd-party extensions, themes, or plug-ins, etc.

To Acquire Well-functioning Features

Eliminate dummy bugs and confront major emergencies that ruin the user experience. Login or checkout issues, annoying plug-in issues or coupon redeeming errors,... all that just put your brand into shame. And yeah, it needs to be expertly handled ASAP!

To Achieve Quick Loading Of A Magento Website

Slow-loading speed is the main barrier for online buyers. Would you please not let such performance hiccup weigh your business down? Reviewing your web loading time is a crucial solution, and we call that Magento maintenance session!

To Improve And Enhance Frontend And Backend Performance

Your custom modules or 3rd-party extensions need to be updated regularly before they turn outdated and take down your Backend. Besides functionality, your store also needs new UI/UX elements compelling to tech-savvy customers nowadays.

To Provide Distinctive Customer Experience

If all of those above points are improved, the overall customer experience would be impacted positively. Magento maintenance service can provide stability to your ecommerce system, help you meet the goal of providing a seamless customer buying experience.

What Magento Maintenance Service Covers

We understand Magento, we understand your niche, we’ll guide you through any hardships.

Our Magento Maintenance Service can be divided into 2 main parts:

Maintenance & Fixing

Optimization

Full-site Audit & Review: Check the overall code health of your website, ensure the code is smart, follow 7 points in Magento coding standards

Bugs Fixing: Implement detailed troubleshooting, report and fix bugs at your requests

Magento Upgrade: Update Magento version, make sure your website receives the newest updated benefits in time.

Performance Optimization: Speed optimization, function optimization, eliminating minor to serious Magento 2 arisen issues (Saying top-exposing problems such as sluggish loading page or not-working functions, etc.)

Server Configuration: Optimize & configure your server in the best practice ways, check and recommend the trusted hosting provider

Extensions Installation: Suggest the best solutions for features addition, from most trusted providers

Security Enhancements: Install security patches, minimize security holes, prevent any website defections, risks of hacking, malware & viruses

Testing On-Demand: Perform on-demand testing and maintenance

Magento Training & Support: Give you technical advices and workable, unique, comprehensive solutions for all of your problems

Our Magento Maintenance Service Workflow

We understand that no one wants to waste money on poorly qualified service, and our team would be the one who can make you feel comfortable. We promise rigid maintenance, an actual time as the estimated time, and a satisfactory result as your requirement.

BRIEF SHARING

We have a short but direct discussion with clients (via phone, email, chat window) to listen to their stories, share our expertise and make sure we can help.

TECHNICAL SOLUTION

Our experienced consultants check their requirements and come up with the best technical solution.

TIME & BUDGET PLAN

After agreeing on the technical solution, we'll make a Magento website maintenance plan under the estimated time and budget.

MAINTENANCE PROCESSING

Based on the agreed plan, we proceed with the maintenance process. In this step, we will first collect all the necessary access to maintain the website.

TESTING

To finish the maintenance process, our ISTQB-certified testers will thoroughly test the site. It is only launched if all the results on the dev site meet our clients' requirements.

DELIVERY

The site will be delivered to clients for review. If they are satisfied, we will go live the site and make sure it runs smoothly with dedicated support.

Our highlights?

BSS Commerce is glowing and growing in the most sustainable way. We have a proven track record in delivering exceptional IT service.

Huge Experience Through Global Projects

We've proved our expertise and reputation over lots of successful projects with feedback from clients. We create various products with the perfect frontend to maximally optimize your UX.

Robust Alliance Ecosystem Across Technology Providers

As a senior in our field, we’re proud to cooperate with lots of Magento partners and create an ecommerce ecosystem, bring the best success solution to the ecommerce world!Check more!

Up-To-Date Technology & Practices Of Magento

Proven solution accelerators leveraging cutting-edge technology methods and analytics to help enterprises extract maximum performance from their infrastructure assets.

Tight Process

With BSS, Magento Website Maintenance workflow is optimized and followed strictly from the beginning to the end of the project, to bring out outstanding performance for each website.

Certified Magento Developers & Solution Specialist

Magento certified experts and passionate employees work wholeheartedly to provide you the best E-Commerce solution.

Data Security

Commitments to information security are agreed from the beginning when you work with BSS. Besides, with newest technical approaches, we ensure that there will be no unwanted security breach during working with your website.

Reasonable Cost

We do not offer the lowest price, but we offer the most added value, setting our competitive price.

Dedicated Magento Maintenance Service Team

Our Magento support and maintenance team is full of passionate & experienced professionals, we’re always ready to help you come over any appearing difficulties to boost your business.

Our achievements

Over the past 8 years, BSS Commerce has always strived to keep the target of 99% satisfied with our products and services.

Years of experience in eCommerce and Magento

21,000+

Global customers

500+

Successful projects

183+

Extensions & Apps

150+

Countries and territories

100+

Headcounts & experts

Customer Review

We worked together on previous Magento maintenance projects and they were all happy with the results we delivered. Our Magento maintenance service always meets the target of 99% customer trust & satisfaction!

“BSS Commerce has full understanding of both Magento capabilities and ecommerce needs, which has been a big help for me during my website’s project. They are responsive to my requests, have reliable service along with excellent communication.”

Cafe Du Cyclist https://www.cafeducycliste.com/

“The consulting and communication is good, I get many advise on how our site can improve. I also have a dedicated full-time developer who takes care everything regarding to the technical for my site.”

Skintrendshttps://www.skintrends.com/

“We have been working with BSS Commerce for almost 2 years. A solid, strong and very responsive team on deadlines. The extensions are very well installed and work without bugs. We do recommend BSS Commerce without a doubt.”

PixePrinthttps://www.pixeprint.com/

Magento Maintenance Service