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Magento 2 Website Maintenance

We keep your online store up-to-date, secure with seamless performance and handle any appearing issues.

Magento 2 Website Maintenance

Some Information about Magento 2 Website Maintenance

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Get to know

  • Every Magento store needs regular maintenance!

    Because conversion rate based mainly on customer satisfaction, site performance is considered to be the key standard of a user-friendly Magento 2 store. Hence, running a website that is up-to-date, secure and smooth is highly necessary to build and boost your business reputation.

  • Are you seeking a trustworthy Magento 2 website maintenance service?

    You have come to the right place! With a 10-year-experienced expert team, we promise to keep your online store under a perfect condition with technical monitoring, ongoing maintenance, and prompt assistance. Our Magento Solution Specialists will handle every fatal issue and do offer draw-down consulting for active eCommerce sites.

Magento 2 Web Maintenance Workflow

We understand that no one wants to waste money on poorly-qualified service and our team would be the one who can make you feel comfortable. What we promise is rigid maintenance, an actual time as the estimated time, and a satisfactory result as your requirement.

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    As soon as clients leave the contact on our site, we will send a prompt reply for a short discussion.

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    We have a short but direct discussion with clients (via phone, email, chat window) to listen to their stories, share our expertise and make sure we can help.

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    Our experienced consultants check their requirements and come up with the best technical solution.

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    After reaching an agreement on the technical solution, we’ll make a Magento web maintenance plan under the estimated time and budget.

     
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    Based on the agreed plan, we proceed with the maintenance process. In this step, we will first collect all the necessary access to maintain the website.

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    To finish the maintenance process, the site will be thoroughly tested by our ISTQB certified testers. It is only launched if all the result on the dev site meets our clients’ requirements.

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    The site will be delivered to clients for review. If they are satisfied, we will proceed to go live the site and make sure it runs smoothly with devoted support.

Why Choose Us?

Expert team

Magento certified experts and passionate employees work wholeheartedly to provide you the best E-Commerce solution.

High quality

We create various products with the perfect frontend to maximally optimize your UX.

Competitive price

We do not offer the cheapest price but we do offer the most added value, which sets our competitive price.

Dedicated service

Our team is always ready to help you come over any appearing difficulties to boost your business.

Win-win mindset

We do not only try to meet your request. We do seek the best success solution to optimize your cost & save time

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FAQs

  • What access do you need to perform the service on my website?

    We need the following information:

    1. Magento admin access (URL, username & password)

    2. SSH access

    3. Database access (for example: phpmyadmin access if you use phpmyadmin)

  • How long does it take you to respond to our emergency request?

    In our working hours, we will respond to clients in less than 30 minutes. If it's outside of our working hours, we will try our best to respond to you as soon as possible. We are making a great effort to provide 24/7 support to clients.

  • Will you spend dedicated resource(s) for us?
    Yes, depending on the actual workload we will suggest the best way to cooperate. We spend 1-2 developers for a client to make sure that our team is always available to support your online store.
  • Could you integrate our website with other 3rd party technology/solution providers?

    Yes, we are Magento experts. Our Magento senior developers & Magento solution specialists can perform all types of Magento integration requirements.

  • How long does it take us to upgrade Magento website?

    It depends on the number of modules/customization you did and your current Magento version. We will provide the estimation after discovering your whole online store.

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