TERMS AND CONDITIONS


 

Please read the following text containing the Terms and Conditions carefully before using Bsscommerce.com. By purchasing products from BSSCommerce, we suppose that you read and agree to our terms and conditions.

 

Copyright

BSSCommerce is the copyright holder of all software sold on this site. The copy, redistribution, use or publication by you of any product without BSSCommerce’s permission, is strictly prohibited. You are not allowed to use any part of our code of any other software, product or website.

 

License

Only one copy of an extension can be used on one Magento installation for your own personal or business use. A separate License should be purchased for each Magento installation. For more information, please read our Licence Agreement.

Our extension is 100%  open source code and you are allowed to customize our products to fit your own needs.

 

Free Installation

When purchasing at BSSCommerce, we offer Free installation service for all paid extensions under one Magento installation ONLY. To get Free installation support, please provide us access to your website (including admin account and FTP/SSH info).

Free installation offer is just valid for 2 weeks (10 working days) for each order upon the date of purchase. If customers contact us to install an extension which was purchased after 2 weeks or for the second Magento installation, we would like to charge installation fee for this kind of service (basically $50/Installation request).

Free installation is not applied to Free extensions.

 

Product Support

BSSCommerce offers Free 1-year support for all customers when they purchase Magento extensions.

Please notice that we just provide support for a Magento installation ONLY depending on the time of customer purchase. 

Support includes answering any question related to our products and fixing any bug/error caused by our products which is reported by customers to make sure it works well as the demo version. Our extensions are built and tested on magento default so that Support does not include fixing coding conflicts that are related to any third party extension/theme that is installed on your store. In addition, support doesn't also include customizing our product to fit your own needs and any request for customization will require extra fee. Please provide us access to your website for the support (including admin account and FTP/SSH info). Team viewer support is not accepted.

Free support service is just applied on paid products. Please notice that we do not offer free support for free extensions, which means if customers ask for any kind of support for a free extension, there will be extra fee for this kind of service.

Customer can contact for support by sending Email, Ticket or through our Live Chat. Please kindly understand that all support requests on weekend will be processed when we’re back to office on the next Monday (GMT+7).

 

Product Update

BssCommerce updates extensions regularly to meet customers' needs and make our products compatible with Magento new versions. We provide Lifetime FREE Update for all extensions on our store.

When BSScommerce publishes new versions of any product, please take notice of Release note tab on product page to get updates about the latest version. Customers who purchased products from us can get the updated version for FREE by logging in our store and go to My account > My downloadable products.

Subscribe our newsletter or Magento blog for updates.

Please remember that we do not provide free services (including free support and installation service) for updated versions.

Module updates are provided only for the Magento version branch, for which the product was purchased. For example, if you buy the extension for Magento 1.X.X, updates and support will be provided only for Magento of 1.X.X version branch. Updates for Magento of 2.X.X versions will not be provided for free even if the period of free updates and support will still be valid.

 

Product Customization

BssCommerce provides Customization Service of any extension to fit your own needs. Customer can contact for customization by sending Email, Ticket or through our Live Chat.

Customization Terms and Condition

+ Customization will be similar to discussed requirements. Customization does not include any further changes or additional changes. Any further or additional changes will be considered as a separate project and will be quoted separately. Customization also does not include installation support. Free Installation support is just applied to extensions purchased from our extension store.
+ Customization support will be valid for one month only upon delivery of the project. For further support you need to extend the support time and we would like to charge you an additional amount for extended support time.
+ During Customization Service, please don't make any modification on any file. If you are making any change, please inform us first and make a backup of the file / folder / database / setting.
+ Customization is guaranteed only for the site we work on. We are not responsible for any site's change/update/upgrade later on the site or applying same customization on other sites even in free support period of project.

 

Refund Policy

BSSCommerce offers 30-day Money Back Guarantee for all of our products. If you have any problems running extension, concerns about the refund term, or support and installation service, please kindly contact us. If the extension fails to function properly due to a bug and we cannot support to fix it, we will be happy to provide a full refund within 30 days of the original purchase. However, we stand behind our products and will assist customer in solving problems first.

Refund Terms

+ Before a refund will be granted, customer must enable us to try and solve any problem related to the extension. Contact us via Email or Skype and please provide us the information related to problems. We handle problems as they come but it may take us up to 5 business days to solve an issue.
+ Note that refund request which is to be made after 30 days from the purchase date will not be given a refund.
+ Refunds will not be granted if you simply decide not to use the extension or if the extension was purchased for evaluation purposes. Before purchasing any of our product, please read the product details and also check the DEMO very carefully. Only if you are completely satisfied, the product should be purchased.
+ Refunds will not be granted in case coding conflicts are related to any third party extensions/themes that are installed on your store. We can offer our support service in fixing conflicts for an additional charge.
+ Please remember that we will not refund any fee you paid for installation and customization services.

 

Notifications Of Changes

Please note that these Terms and Conditions may change from time to time. BSSCommerce reserves the right to modify these Terms and Conditions at any time. Regardless, we will post any Terms and Conditions changes on this page and, if the changes are significant, we will provide a more prominent notice. 

 

Contact

Please contact us at support@bsscommerce.com or Skype: support.bsscommerce for any concerns and questions.

Our supporters will assist you in replying you with any issues and questions within 24 hours.