Terms and Conditions

Please read the following text containing the Terms and Conditions carefully before using https://bsscommerce.com. By purchasing any Magento Extensions from BSS Commerce, we suppose that you read and agree to our terms and conditions.

Copyright

BSS Commerce is the copyright holder of all software sold on this site. The copying, redistribution, use or publication by you of any products without BSS Commerce’s permission, is strictly prohibited. You are not allowed to use any part of our code in whole or part of any other software or product or website.

License

Only one copy of an extension can be used on one Magento installation for your own personal or business use. A separate License should be purchased for each Magento installation. For more information, please read our Licence Agreement.

Our extension is 100% open source code and you are allowed to customize our products to fit your own needs.

Free Installation

When purchasing at BSS Commerce, we offer Free installation service for all paid extensions under one Magento installation ONLY. To get Free installation support, please provide us access to your website (including admin account and FTP/SSH info).

Free installation offer is just valid for 2 weeks (10 working days) for each order upon the date of purchase. If customers contact us to install an extension which was purchased after 2 weeks or for the second Magento installation, we would like to charge an installation fee for this kind of service (basically $50/Installation request).

Free installation is not applied to Free extensions.

Product Support

BSS Commerce offers free support for up to 1-year with each Magento extension purchased from BSS's website. Tiers of support also apply to some extensions with all detailed information listed on the according product pages. With these extensions you can choose the support tier with your purchase as follow:

• 3-month free support
• 6-month support with additional fee = Current product price * 0.5
• 12-month support with additional fee = Current product price * 0.6

The support period starts once the payment is finalized.

Please notice that we just provide support for a Magento installation ONLY depending on the time of customer purchase.

Support includes answering any question related to our products and fixing any bug/error caused by our products which is reported by customers to make sure it works well as the demo version. Our extensions are built and tested on Magento default so that Support does not include fixing coding conflicts that are related to any third-party extension/theme that is installed on your store. In addition, support doesn't also include customizing our product to fit your own needs and any request for customization will require an extra fee. Please provide us access to your website for support (including admin account and FTP/SSH info). Team viewer support is not accepted.

Free support service is just applied to paid products. Please notice that we do not offer free support for free extensions, which means if customers ask for any kind of support for a free extension, there will be an extra fee for this kind of service.

Customers can contact us for support by sending Email, Ticket or through our Live Chat. Please kindly understand that all support requests on the weekend will be processed when we’re back to the office the next Monday (GMT+7).

After the support period expired, customers can extend the product support with a small fee. The extra fee for this service can be purchased as a 6-month package or 1-year package as follows:

• 6-month product support pack's price = Current product price * 0.5
• 12-month product support pack's price = Current product price * 0.6

Please contact us at sales@bsscommerce.com and provide us your order number to request a purchase for a new product support package.

Product Update

BSS Commerce updates extensions regularly to meet customers' needs and make our products compatible with Magento's new versions. We provide Lifetime FREE Update for all extensions in our store.

When BSS Commerce publishes new versions of any product, please take notice of the Release note tab on the product page to get updates about the latest version. Customers who purchased products from us can get the updated version for FREE by logging in to our store and go to My account > My downloadable products.

Subscribe to our newsletters or Magento blog for updates.

Please remember that we do not provide free services (including free support and installation service) for updating Magento versions. Also, free services are not applied for updating Magento versions that the module does not support.
Module updates are provided only for the Magento version branch, for which the product was purchased. For example, if you buy the extension for Magento 1.X.X, updates and support will be provided only for Magento of 1.X.X version branch. Updates for Magento of 2.X.X versions will not be provided for free even if the period of free updates and support will still be valid.

Product Customization

BSS Commerce provides Customization Service of any extension to fit your own needs. Customers can contact for customization by sending Email, Ticket, or through our Live Chat.

Customization Terms and Condition

+ Customization will be similar to the discussed requirements. Customization does not include any further changes or additional changes. Any further or additional changes will be considered as a separate project and will be quoted separately. Customization also does not include installation support. Free Installation support is just applied to extensions purchased from our extension store.

+ Customization support will be valid for one month only upon delivery of the project. For further support, you need to extend the support time and we would like to charge you an additional amount for extended support time.

+ During Customization Service, please don't make any modification on any file. If you are making any change, please inform us first and make a backup of the file/folder/database/setting.

+ Customization is guaranteed only for the site we work on. We are not responsible for any site's change/update/upgrade later on the site or applying the same customization on other sites even in the free support period of the project.

Refund Policy

BSS Commerce offers a 30-day Money Back Guarantee for all of our products. Additionally, we offer a 60-day Money back policy for the B2B package and products belonging to this B2B package. 

If you have any problems running extension, concerns about the refund term, or support and installation service, please kindly contact us.

If the extension fails to function properly due to a bug and we cannot support to fix it, we will be happy to provide a full refund within 30 days of the original purchase (within 60 days for the B2B package and products in the package). However, we stand behind our products and will assist customers in solving problems first.

Refund Terms

+ Before a refund will be granted, customers must enable us to try and solve any problem related to the extension. Contact us via Email or Skype and please provide us the information related to the problems. We handle problems as they come but it may take us up to 5 business days to solve an issue.

+ Note that refund request which is to be made after 30 days from the purchase date will not be given a refund. (For B2B package and products in this B2B package, the refund request which is made after 60 days from the purchase date will not be given a refund.)

+ Refunds will not be granted if you simply decide not to use the extension or if the extension was purchased for evaluation purposes. Before purchasing any of our products, please read the product details and also check the DEMO very carefully. Only if you are completely satisfied, the product should be purchased.

+ Refunds will not be granted in case coding conflicts are related to any third party extensions/themes that are installed in your store. We can offer our support service in fixing conflicts for an additional charge.

+ Please remember that we will not refund any fee you paid for installation and customization services.

+ For partial refund for a combo or package, you must meet all refund conditions as separate purchases mentioned above and extensions that you keep in that combo or package will be counted at their normal prices. The multiple items discount will still be applied. The rest value of the original combo/package from the amount of chosen extensions is the partial refund amount.

*Note: The 60-day Money Back Guarantee is only applied for the B2B package and products belonging to the B2B package. This new refund policy takes effect for purchases since September 9th, 2020. All purchases of the B2B package and products in this package that were finished before this date still apply the 30-day Money Back Guarantee.

Policies for B2B Website product

Update

• We offer a Free Lifetime Update for the B2B extension package installed on your ready-made website.
• For Hostings, we offer you free services for the first three months after you purchase the B2B Website product from BSS Commerce. 
• For Themes, you need to follow the Update policy of each selected Theme provider.

Support 

• BSS Commerce is committed to giving you Free 1-year support for the B2B extension package. 
• For Hostings, we also support for Free in the first 3 months. After the free hosting period goes to the due date, you have to purchase paid support services in case you request more. 
• For Themes, every support service follows the policy from the Theme provider. BSS will assist in contacting the Theme provider if you need our help.

Money-back Guarantee

• We keep a 60-day moneyback guarantee for the B2B extension package. Please carefully read the refund policy that is particularly used for the B2B package. 
• The refund policy is not valid for Hostings. 
• For Themes, the refund period follows the policy of the Theme providers. 

*Note: After 3 free months, BSS assists in packaging the whole site and moving the site to another server.

Notifications Of Changes

Please note that these Terms and Conditions may change from time to time. BSS Commerce reserves the right to modify these Terms and Conditions at any time. Regardless, we will post any Terms and Conditions changes on this page and, if the changes are significant, we will provide a more prominent notice.

Contact

Please contact us at sales@bsscommerce.com or Skype: support.bsscommerce for any concerns and questions.

Our support agents will assist you within 24 working hours.