Refunding and its overall role in customer support
Table of Contents
“A flow will have an ebb” – Even the best offers receive unsatisfied responses from customers sometimes, whose causes unnecessarily belong to the providers. Refunding, whispers as a prompt meditation to keep our customers from leaving, proves its efficiency in empathizing with unwanted problems that happened during the purchasing process. It is also believed to help to increase after-sell service credibility, which contributes actively to nurturing the relationship between buyers and sellers in providers’ prospection.
Lack of Refund function in Magento 2 default
Nevertheless, there is no such default setting that enables customers’ feedback by one click for a refund in Magento 2. Customers, in case of issuing a refund, need to contact the suppliers via assigned emails, chat, phones, etc., Vice versa, after reviewing requests, admins would create Credit Memos to refund along with a notification email to confirm. It is hard for them to record every request in one place, more else, they are given no tool to solve multiple cases at the same time, which may lead to discouraging reactions in customers who are already in the haste of getting money back.
Therefore, BSSCommerce has developed and successfully launches Magento 2 Refund Request By Customer as an essential supplement accelerating the refunding process by adding a new feature called ‘Refund.’
Capacity of Magento 2 Refund Request by Customer
Magento 2 Refund Request by Customer is designed based on a popup inquiry window to which customers submit their troubles and reasons for refund request to their products’ providers. In turn, admins’ works are to delete invalid requests, accept/ reject those conforming to their rules/ conditions due to specific situations.
There are optional configurations for administrators in customizing the content of Refund Request inquiry form according to their learning demand for refund causes. All customer refund requests are saved in a management grid table view, and admins can perform actions simultaneously or individually on the requests. Both customers and administrators receive notification emails of refund request updates and final results.
LOGICAL FLOW
Magento 2 Refund Request by Customer Extension – Logic flow
FRONTEND
In frontend, customers are enabled to submit order refund request on Customer Account Page. The ‘Refund’ tab can be found in Action of ‘Recent Order’ in Customers’ Account Dashboard.
Magento 2 Refund Request by Customer Extension – Dashboard
A refund pop up window appears after clicking Refund; the customers are required to submit an inquiry stating all the reasons needed for a refund.
Magento 2 Refund Request by Customer Extension – popup
After completing inquiry and submitting by ‘Send Request,’ those requests are sent to administrators, customers will receive emails notifying about eligibility for refund, whether their requests are accepted or rejected by the sellers.
Magento 2 Refund Request by Customer Extension – Notification Email Sample
The ‘Refund’ tab in Customers’ recent orders management dashboard will be changed into Accept or Reject according to administrators’ action.
BACKEND
With Refund Request by Customer for Magento 2 extension, administrators can manage all refund requests concerning a table grid, consisting of order information, the reason of return orders, refund status and refund date in the backend. In the Actions column, there are dropdown choices for 1 or multiple refund requests following as ‘Delete, Accept, Reject.’
Magento 2 Refund Request by Customer extension – management grid table
Administrators can fully customize the content of inquiry refund request form. Adjustable items include title, description of a popup, enable/disable and customize the custom type of inquiries (drop-down field, Yes/No field), lastly, edit the title of Refund Reason field.
Magento 2 Refund Request by Customer extension – Make configuration
Reply (accept, notify, reject) email templates can be fully customized.
Magento 2 Refund Request by Customer extension – Email template
Conclusion
We see this extension as a secretive reformation to give your prominent business spotlights among ranges of Magento 2 shops. Though simple adjustment is made but is about to bring louder difference for users’ experience that effortfully draws new potential clients as well as cherish your recent customers.
View our product here Refund Request by Customer for Magento 2
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