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Magento 2 Refund Request by Customer

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Magento 2

Magento 2 Refund Request by Customer extension allows customers to submit a refund request on the Customer Account Page.

  • Allow customers to send a request for refund in the Order section of Customer Account Page
  • Accept or reject the refund request in the backend Request Detail Page
  • Manage and view customers’ refund requests on a convenient grid
  • Send email to customers to notify them about admin’s decision
  • Easily customize the refund request pop-up for customers to submit their inquiries
Community: 2.2.x - 2.3.5
|
Enterprise: 2.2.x - 2.3.5

Magento 2 Refund Request by Customer extension allows customers to submit a refund request on the Customer Account Page.

  • Allow customers to send a request for refund in the Order section of Customer Account Page
  • Accept or reject the refund request in the backend Request Detail Page
  • Manage and view customers’ refund requests on a convenient grid
  • Send email to customers to notify them about admin’s decision
  • Easily customize the refund request pop-up for customers to submit their inquiries
Community: 2.2.x - 2.3.5
|
Enterprise: 2.2.x - 2.3.5
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Magento 2 Refund Request by Customer extension helps speed up the refund process by enabling buyers to send their requirements via a refund request popup.

Key Features Of Magento 2 Refund Request By Customer Extension

Allow customer to submit order refund request on Customer Account Page

In Magento 2 Refund Request By Customer extension, after logging in My Account, customers can locate the order, click the Refund Request button and state the reason for request in a convenient return order popup form.

refund request customer dashboardrefund request customer dashboard

Customize refund request popup for customers

For more details of refund request, Magento 2 Refund Request by Customers extension supports customizing refund confirmation popup. Admin can add the title, description of popup and text input field for customer comments.

refund request refund popuprefund request refund popup

Manage all refund requests on Magento 2 refund request details page

All refund inquiries from customers are stored in refund request grid for convenient management. Magento 2 Refund Request by Customer grid consists of order information, the reason of return orders, and refund status (Accept, Reject) for admin to process the refund requests.

refund request refund gridrefund request refund grid

Send notification email to customers to confirm admin’s decision

Both admins and customers receive notification emails of refund request updates. Using Magento 2 Refund Request by Customer extension, admin can select sender, receiver, and template of emails. After admin select accept or reject on the request details page, Magento 2 refund request by Customer extension sends the acceptance or reject email to customers.

refund request reject emailrefund request reject email

 

*Coming soon! The module is being tested and updated to work with Multiple Source Inventory on Magento 2.3.x.

Why Is Magento 2 Refund Request Your Must-Have Extension?

Improve customer experience with flexible refund request policy

Refund Request by Customer extension for Magento 2 is beyond any doubt your essential module. Magento 2 Refund Request extension improves customer experience by allowing them to send request to return and refund orders.

Customers often develop more trust in stores that offer flexible refund policies. Taking refund requests into consideration can definitely increase customers’ satisfaction and positively promote store sales.

Provide admins with advanced options to accept or reject customer refund request

Magento 2 Refund Request by Customer extension save store owners tons of time because all required details of the request are available at their fingertips. Not only can admins obtain general information of the order (Customer name, Order ID, Order date), but they also get to know the reason why customers ask for refund. As a result, owners produce proper actions to either accept or reject the request in the same grid of Magento 2 Refund Request extension.

Why choose BSS?

Competitive Price

Every merchant needs to survive – we do understand. That’s why we keep the price as low as possible.

Dedicated Support

We are all ears to your problems, either with our extensions or customizations. FREE 1-year support is included.

Open Source

The source code is completely open to inspect, modify and enhance according to your business purposes.

Qualified Code

We have developed a validation tool to ensure that every piece of code follows Magento coding standards.

High Compatibility

Our modules work well with each other. Even you want ours to be compatible with those of others. We are here to help

Simple installation

We simplify and clarify the installation process, so you can get the extension played for your website in clicks.

Quick Update

Your business and customers’ demands are ever-changing. Our extensions are also up-to-date with new features.

Business expert

Our certified experts get involved from the extension development to support to bring you efficient and budget solutions.

Easy to Use

No need to install bunches of redundant features. We select the most relevant functions to ensure the user-friendliness.

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FAQs

  • Can I install this Magento 2 extension via Composer? If yes, how can I do that?

    Yes. You can install Magento 2 extensions via Composer following the instruction here.

  • How to send customization request for this extension?

    Dear,

    Just drop us an email to sales@bsscommerce.com or contact us.

    We'd like to offer customization service for all BSS Commerce extensions and any third-party extensions.

Release Note
  • v1.0.8 (Mar 19, 2021): Change default value email (null) and enable/disable configuration (default: disable)
  • v1.0.7 (Dec 22, 2020): Fix order title error.
  • v1.0.6 (Aug 29, 2020): Fix run setup:di:compile error
  • v1.0.5 (June 9, 2020): Fix di:compile error of grid collection
  • v1.0.4 (Jan 30, 2020): Optimize code of update refund order status; Fix bug refund request in frontend error 500; Fix bug with refund request grid
  • v1.0.3 (May 08, 2019): Fix bug when enable/disable the module; Fix text display on mobile
  • v1.0.2 (Sep 13, 2018): Fix table prefix error in back-end; Fix di:compile
  • v1.0.1 (Sep 06, 2018): Fix reload issue after submitting request in the frontend
  • v1.0.0 (Jul 12, 2018): First Release
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