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Magento 2 Refund Request by Customer

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Magento 2

Magento 2 Refund Request by Customer extension allows customers to submit a refund request on the Customer Account Page.

  • Allow customers to send a request for refund in the Order section of Customer Account Page
  • Accept or reject the refund request in the backend Request Detail Page
  • Manage and view customers’ refund requests on a convenient grid
  • Send email to customers to notify them about admin’s decision
  • Easily customize the refund request pop-up for customers to submit their inquiries
Community: 2.1.x - 2.2.x - 2.3.1
|
Enterprise: 2.1.x - 2.2.x - 2.3.1

Magento 2 Refund Request by Customer extension allows customers to submit a refund request on the Customer Account Page.

  • Allow customers to send a request for refund in the Order section of Customer Account Page
  • Accept or reject the refund request in the backend Request Detail Page
  • Manage and view customers’ refund requests on a convenient grid
  • Send email to customers to notify them about admin’s decision
  • Easily customize the refund request pop-up for customers to submit their inquiries
Community: 2.1.x - 2.2.x - 2.3.1
|
Enterprise: 2.1.x - 2.2.x - 2.3.1
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Magento 2 Refund Request by Customer extension helps speed up the refund process by enabling buyers to send their requirement via a refund request popup.

Key Features Of Magento 2 Refund Request By Customer Extension

Allow customer to submit order refund request on Customer Account Page

In Magento 2 Refund Request By Customer extension, after logging in My Account, customers can locate the order, click the Refund Request button and state the reason for request in a convenient return order popup form.

refund request customer dashboardrefund request customer dashboard

Customize refund request popup for customers

For more details of refund request, Magento 2 Refund Request by Customers extension supports customizing refund confirmation popup. Admin can add the title, description of popup and text input field for customer comments.

refund request refund popuprefund request refund popup

Manage all refund requests on Magento 2 refund request details page

All refund inquiries from customers are stored in refund request grid for convenient management. Magento 2 Refund Request by Customer grid consists of order information, the reason of return orders, and refund status (Accept, Reject) for admin to process the refund requests.

refund request refund gridrefund request refund grid

Send notification email to customers to confirm admin’s decision

Both admins and customers receive notification emails of refund request updates. Using Magento 2 Refund Request by Customer extension, admin can select sender, receiver, and template of emails. After admin select accept or reject on the request details page, Magento 2 refund request by Customer extension sends the acceptance or reject email to customers.

refund request reject emailrefund request reject email

Why Is Magento 2 Refund Request Your Must-Have Extension?

Improve customer experience with flexible refund request policy

Refund Request by Customer extension for Magento 2 is beyond any doubt your essential module. Magento 2 Refund Request extension improves customer experience by allowing them to send request to return and refund orders.

Customers often develop more trust in stores that offer flexible refund policies. Taking refund requests into consideration can definitely increase customers’ satisfaction and positively promote store sales.

Provide admins with advanced options to accept or reject customer refund request

Magento 2 Refund Request by Customer extension save store owners tons of time because all required details of the request are available at their fingertips. Not only can admins obtain general information of the order (Customer name, Order ID, Order date), but they also get to know the reason why customers ask for refund. As a result, owners produce proper actions to either accept or reject the request in the same grid of Magento 2 Refund Request extension.

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FAQs

  • Can I request trial?
    We do not provide trial versions for our extensions. However, we are happy to offer 30-day money back guarantee if our extensions fail to function properly due to a bug and we cannot support to fix it. However, we always try our best to assist customer in solving problems.
  • How can I get my Invoice?
    Your invoice is sent to your email after you finish your payment
  • What should I do if I can’t install the extension?
    In case you cannot install the extension, please contact us to ask for more support. We are willing to install it for you based on our policy
  • How can I receive the updated version?
    When BSSCommerce publishes new version of any product, please take notice of the release note tab in the product page to get the update news about the new version. Customers purchased product from us can get the updated version by contacting us via email; we will send the new package version once we receive this kind of request. In addition, you can go to My Account -> My Downloadable Products to download the latest version of the extension.
  • Do your extensions support multiple domains?
    Our license allows you to use a single extension license on one Magento installation. The extension is not domain related, but installation related. If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento, you need a separate license for each of them.
Release Note
  • v1.0.0: First Release
  • v1.0.1: Fix reload issue after submitting request in the frontend
  • v1.0.2: Fix table prefix error in back-end; Fix di:compile
  • v1.0.3: Fix bug when enable/disable the module; Fix text display on mobile
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