Brewing Success: A Comprehensive Shopify B2B Case Study with Koppi Roasters and BSS Commerce

Industry: Beverage
Website: koppi.se
Location: Sweden
Features used:
🔷 Registration Form, VAT Exemption, Custom Pricing (B2B/Wholesale Solutions)
🔷 Force Login, Hide Price Mechanism (BSS: B2B Lock & Hide Price)

🔎 Overview

In the world of coffee, Koppi Roasters stands out as a beacon of excellence. Established in 2007 by two barista and brewer champions, Koppi has consistently pursued the goal of collaborating with skilled and dedicated coffee producers globally. Their mission is clear: to share their carefully curated coffee with wholesale partners, roastery visitors, web shop customers, and subscribers. Koppi’s commitment extends beyond mere transactions; they aim to cultivate long-term relationships with their partners, enhancing the value for producers at the farm level and sharing their dedication with clients around the world. Seeking to bolster their B2B capabilities and protect their wholesale features, Koppi turned to BSS Commerce, a renowned Shopify B2B solution provider. This detailed case study delves into the challenges Koppi faced and the nuanced solutions provided by BSS Commerce.

💪 Challenge

Koppi Roasters confronted a multifaceted challenge: establishing a dedicated wholesale section exclusively for B2B customers while fortifying it against unwanted B2C access. Their specific requirements included implementing Force Login to restrict general site access, crafting a sophisticated registration form tailored for B2B customers, displaying custom prices for this segment, and addressing various CSS-related customization requests to enhance the user interface.

Implementing Force Login:
One of the primary challenges Koppi encountered was restricting access to its wholesale section. They needed a solution that would ensure only B2B customers could navigate through this part of their website. BSS Commerce responded with the implementation of the Login/Lock & Hide Price app. This application not only hid prices from non-logged-in customers but also enforced Force Login, ensuring that only authorized B2B users could access the wholesale features.

Crafting a Dedicated B2B Registration Form:
A crucial aspect of Koppi’s requirements was the creation of a registration process tailored specifically for B2B customers. The standard registration form did not suffice for their needs. To address this, BSS Commerce introduced the B2B Wholesale Solution app. This app not only facilitated the adjustment of prices and VAT exemptions for B2B customers but also allowed for the customization of the registration form to align with Koppi’s brand aesthetics and user experience preferences.

CSS-Related Customization Requests:
Koppi had specific design and user interface preferences that required customization of CSS elements. BSS Commerce took on this challenge, ensuring that the wholesale section not only functioned seamlessly but also aligned with Koppi’s brand identity. This included adjustments to the visual elements on various pages, creating a cohesive and visually appealing experience for B2B customers.

💡 Solution

The tailored solutions provided by BSS Commerce addressed Koppi’s challenges with precision and finesse. Let’s delve into the details of the solutions implemented to meet each specific requirement:

1. Login/Lock & Hide Price App:

1.1. Implementation of Force Login:
The app was configured to enforce Force Login, restricting access to the B2B section only to authenticated users.
1.2. Price Hiding Mechanism:
The app effectively hides prices from non-logged-in customers, maintaining a sense of exclusivity for B2B customers.

2. B2B Wholesale Solution App:
Image: List of active functions used

Custom Price Adjustment:
BSS Commerce configured the app to allow Koppi to adjust prices for their B2B customers, providing flexibility and customization.

VAT Exemption:
The app facilitated the implementation of VAT exemptions for B2B customers, streamlining the ordering process and ensuring compliance with taxation requirements.
Registration Form Customization: BSS Commerce worked closely with Koppi to customize the registration form, ensuring it was seamlessly integrated with the overall theme and provided a user-friendly experience.

CSS Customization:

– User Interface Enhancement: BSS Commerce implemented various CSS customizations as per Koppi’s requests, refining the visual elements to create an interface that resonated with the brand’s identity.
– Responsive Design: Ensuring that the wholesale section maintained a responsive design across devices, offering a consistent and user-friendly experience.
Bugs and Issue Resolution:

– Thorough Testing: Before deploying the solutions, BSS Commerce conducted extensive testing to identify and resolve any bugs or issues that could potentially affect the performance of the implemented apps.
– Timely Fixes: Any issues reported by Koppi were promptly addressed at our earliest, showcasing BSS Commerce’s commitment to providing ongoing support and ensuring the smooth operation of the wholesale features.

✅ Result

The collaboration between Koppi Roasters and BSS Commerce bore fruit, delivering tangible results that aligned with Koppi’s vision and requirements.

Proper Installation of Requested Functions:

– The implementation of both the Login/Lock & Hide Price and B2B Wholesale Solution apps was executed seamlessly, ensuring that the desired functions were integrated into Koppi’s Shopify store effectively.
x- The great collaboration between BSS Commerce and Koppi involves detailed communication including support and helpful guidance, which facilitated a smooth transition to the new functionalities during the setup process.

Creation of a Dedicated B2B Section and Registration Form:

– The Login/Lock & Hide Price app successfully restricted access to the wholesale section to B2B customers only, preserving the exclusivity of these features.
– The B2B Wholesale Solution app allowed for the creation of a tailored registration form, enabling B2B customers to submit their registration requests efficiently.

User-Friendly Interface and Responsive Design:

– The CSS customizations implemented by BSS Commerce not only met Koppi’s aesthetic preferences but also enhanced the overall user interface, contributing to a positive and engaging experience for B2B customers.
– The responsive design ensured that the wholesale section maintained its functionality and appeal across various devices, catering to the diverse needs of B2B customers.

Dedicated B2B Registration Form:

The customized B2B registration form (accessible at https://koppi.se/pages/wholesale-register) facilitated a streamlined process for B2B customers to submit their registration requests. The form design aligned seamlessly with Koppi’s brand identity.

Positive Feedback from Koppi:

Koppi expressed their satisfaction through a glowing 5-star review, acknowledging the outstanding support provided by the support team and the technical team:
“Koppi Roasters just reviewed B2B/Wholesale Solution. Here’s their review:
★★★★★ 5 stars out of 5
“Joy Nguyen and the technicians Hoang Van Luan, Nguyen Quoc Cuong, Trinh Viet Anh made an outstanding job at ironing out the flaws after my initial installation. There was a few theme related, a few caused by me and a few others on the way but they made sure to help me fix all of them in a timely manner and even help me integrate with one of their other apps.
The functions are great when its up and running so thank you for having the best support team to make sure it gets up and running!”

– The review highlighted the team’s responsiveness in addressing issues related to theme integration, bug fixes, and seamless collaboration with other apps.

Continuous Support and Bug Resolution:

Koppi’s positive review underscored the continuous support provided by BSS Commerce, emphasizing the team’s dedication to addressing issues promptly and ensuring the smooth operation of the implemented functionalities. The acknowledgment of theme-related challenges and collaboration on bug fixes highlighted the dedication of the support team.

The review continued, “The functions are great when it’s up and running so thank you for having the best support team to make sure it gets up and running!”. This testimonial emphasizes the critical role that ongoing support plays in the success of implementing customized solutions on the Shopify platform.

📝 Conclusion

In conclusion, the partnership between Koppi Roasters and BSS Commerce exemplifies the transformative impact of tailored solutions in optimizing Shopify’s B2B capabilities. The seamless integration of apps, CSS customizations, and ongoing support not only addressed specific challenges but also contributed to an enhanced user experience. Koppi’s positive feedback underscores the importance of strategic collaborations and the pivotal role of dedicated support teams in ensuring the success of customized e-commerce solutions. This case study serves as a valuable reference for businesses aiming to elevate their B2B presence on the Shopify platform.

#KoppiRoasters #Beverage #BSSCommerce