MedGravyr.se’s Integration of BSS Product Variants Options App on Shopify store

Industry: Gift
Website: medgravyr.se
Location: Sweden
Features used:
🔷 Addon price option, Import function (BSS: Product Variants Options)

🔎 Overview

MedGravyr.se is a unique gift shop based in Sweden that specializes in personalized products. To enhance their customer experience, MedGravyr opted to use the BSS Product Variants Options app on their Shopify store. This decision aimed to provide customers with more personalized options and an improved shopping experience. This case study explores the challenges faced and solutions implemented during the integration of the app.

💪 Challenge

Upon integrating the BSS Product Variants Options app, MedGravyr faced several technical challenges:

• Importing Product Options: The user encountered an error stating “product does not exist” while importing product options, despite the products being listed in their store.
• Loading Issues: The process of importing 700 option sets was continuously loading, leading to significant delays.
• Cart Functionality Issues: The added product options were not compatible with the store’s slide cart feature, causing products to bypass the slide cart and go directly to the main cart page.
• Pricing Integration: Additional prices from selected options were not being reflected in the cart, causing pricing inaccuracies

💡 Solution

The BSS tech support team provided tailored solutions to each of the challenges faced:

• CSV File Formatting: The primary issue was the incorrect formatting of the CSV file used for importing product options. The file included special characters and commas that were not compatible with the app’s functionality. The support team guided the store owner in recreating the Excel file in UTF-8 format and advised changing commas (,) to periods (.) in product names to avoid misinterpretation.
• File Division for Import: To address the loading issue, the tech support divided the large options file into four smaller files and imported them sequentially, reducing the system load and preventing the continuous loading issue.
• Slide Cart Compatibility: The support team enabled and configured the add-on price feature to ensure compatibility with the store’s slide cart, ensuring that customers could see the updated prices directly in the cart after adding products.
• Customization for Usability: To enhance user experience further, the tech team customized the tab order within the product options. This adjustment helped streamline the tabbing sequence for customers, skipping irrelevant steps and improving the efficiency of the shopping process.

✅ Result

Following the implementation of these solutions, MedGravyr experienced a significant improvement in the functionality of its online store. The merchant left positive feedback on platforms such as Shopify, Trustpilot, and Heycarson, highlighting the fast and effective support received. Customers particularly appreciated the simplified, clean interface and the rapid resolution of issues.

“Great communication. The team was available to answer questions and help with any requests from me and my clients, especially Emma.
Highly recommend!!”

📝 Conclusion

The successful integration of the BSS Product Variants Options app at MedGravyr.se demonstrates the importance of technical support and the ability to customize solutions according to specific merchant needs. The proactive and knowledgeable support team was pivotal in resolving issues quickly, leading to high customer satisfaction and plans for future expansions of app usage in other stores.
This case study underscores the potential for technology to enhance customer interaction and satisfaction in e-commerce significantly, provided that the solutions are carefully tailored and expertly implemented.

#MedGravyr #Gift #BSSCommerce