Top 5 Shopify Session Recording Apps: An In-Depth Review

Behind every successful store is a merchant who knows their customer inside and out. While this used to take a lot of guesswork and manual effort, session recording apps have made this much easier. Such tools have made it the way to trace each click, scroll, and interaction that happens on your site.

But the real question is, what are the best session recording Shopify apps out there? In this article, we will round up the top five Shopify session recording solutions and review them in great detail, so you can pick the best one for your store. Let’s dive in!

Top 5 Best Session Recording Shopify Apps

Below, we outline the top five best Shopify app session recording solutions so you can get a great idea about which one you may want to install on your store. These tools are excellent for diagnosing and finding issues on your Shopify site so that you can fix whatever might be interrupting your process of conversion.

So, without further ado, let’s dive right into the first app.

MIDA: Heatmap, Record & Replay

MIDA stands out in the Shopify session recording space with its holistic approach to customer behavior analysis. Created by BSS Commerce, this tool provides store owners with a complete insight into customer interactions by session recording and advanced heatmap functionality.

 

Key features

Shopify session recording applications come with an all-in-one toolkit to help you track customer behaviors and show the pain points as easily as possible. The core offering of MIDA is its advanced filtering system. With this, one will be able to find the most relevant customer sessions according to set criteria like device type, time spent, or status of cart abandonment.

Another strong feature is the Area maps, which is really unique on the market. Besides giving you detailed heatmaps, these maps make it crystal clear, visually, which parts of your pages are hot and which aren’t. Ultimately, you’ll know where to concentrate the optimization effort.

What’s more, the Shopify session recording app boasts a sleek, user-friendly interface. It means that anyone, even without technical background, can easily browse through the data and monitor customer behaviors.

On the other hand, the customer feedback survey feature would let the merchant understand what goes on inside the thinking and feeling of the customers towards their store. It’s like a backstage pass to the whole shopping experience.

Pros & cons

Pros:

• Intuitive interface for easy navigation
• Effective tracker of traffic sources for campaign analysis
• In-depth heat mapping with multiple visualization types
• Great customer journey tracking capabilities

Cons:

• Some advanced features require a higher-tier plan

Pricing

MIDA offers flexible pricing to suit different business needs. It provides a free plan with 400 unique visitors per month, session recordings, heat maps, live view, and analytics.

Then, for more extensive needs, it will have the Basic, Growth, and Advanced plans, where more features and sessions are added. The prices start at $9.90, $19.90, and $39.90 per month, respectively.

✨✨✨  TRY NOW: MIDA: HEATMAP RECORD & REPLAY

What do users say about it?

Users have expressed high satisfaction with MIDA. Currently, the session recording application has an overall rating of 4.9/5 stars and has received 134 reviews. Almost all of them mention its effectiveness in enhancing customer behavioral analysis and website conversions.

Quite a good number of users appreciate session replay, heat maps, visitor journey tracking features, and customer support.

Propel Replay & Session Record

Propel Replay pairs session recording with customer feedback tools for a more holistic approach regarding understanding the behaviors of customers. This Shopify session recording app gives valuable insight into how visitors interact with your store while gathering feedback firsthand.

Key features

The session tracking tool excels at capturing high-quality session recordings that play back smoothly. You are able to see very clearly the way that visitors navigate your store.

Another great feature is how it thoughtfully brings together session recording with customer feedback tools. Because of this, it can be so easy to collect direct feedback when observing your customers. Meanwhile, their smart search feature lets you find just the sessions and precisely what you need.

Rounding out the package are tools for user behavior analysis. These will help in spotting patterns and trends in how customers interact with your store.

>> Read more: How to Use Heatmap: A Comprehensive Guide

Pros & cons

Pros:

• Smooth integration of recording and feedback features
• Good filtering for the analysis of sessions
• Customer support is responsive

Cons:

• Basic plans have storage limitations

Pricing

Propel Replay & Session Record has a free plan available, which includes 2,000 page views per month, one survey, one heatmap, exclusion of up to three IPs, and 30 days of storage.

The Basic plan, which is built to support much more extensive needs, costs $9.90 per month. Some main features include up to 20,000 pageviews, live replay, up to five heatmaps, unlimited surveys, exclusion of IP and country, visitor IP visibility, and advanced filters.

The Plus plan, which includes up to 30,000 pageviews and up to ten heatmaps, will be $14.90 a month. Meanwhile, the Premium plan fits up to 80,000 pageviews, up to 20 heatmaps, and costs $39.90 a month.

✨✨✨  TRY NOW: PROPEL REPLAY & SESSION RECORD

What do users say about it?

Rated 4.9 stars based on over 590 reviews on Shopify, Propel Replay & Session Record is very affordable, user-friendly, and highly qualitative for recordings and tracking. Quite often, customer support is mentioned to be very responsive and helpful.

Peek! – Better Replay & Survey

Peek! brings an interesting perspective to the Shopify session tracking landscape. Similar to Propel, this app joins session recording capabilities together with capturing user feedback and wraps it all up into a modern, intuitive interface.

Key features

The coolest thing about Peek! is that it makes use of an intelligent session-capturing system that focuses on capturing the most valued customer interactions. Their recording technology adapts to your store’s traffic patterns. As a result, you are able to capture the most relevant sessions without overwhelming your storage.

The app developer CartKit also integrates an intelligent feedback collection system into the session recording application. Correspondingly, with every performance of user behavior, there is automated feedback request issuance. And merchants can gather contextual insights at the right time.

Beyond basic replay functions, Peek! introduces dynamic filtering capability to help understand user behavior patterns. Their session-scoring system flags recordings that may well need your immediate attention, including frustrated users or even high-value customers.

Pros & cons

Pros:

• Intelligent session prioritization
• Context-aware feedback gathering
• Effective storage optimization
• Setup in a very short time

Cons:

• Basic reporting features

Pricing

Peek! offers both free and paid plans. The free plan comes with 100 unique visitors per month, session recording, Shopify integration, and ticket support. Meanwhile, the paid one costs $29 a month, offers a 7-day free trial, 10,000 unique visitors per month, custom events, custom rules, and live chat support. For every additional 5,000 unique visitors, there is an extra charge of $10.

✨✨✨  TRY NOW: PEEK! ‑ BETTER REPLAY & SURVEY

What do users say about it?

Peek! has a rating of 4.8 out of 5 stars, with over 2,700 reviews. The session tracking Shopify app is extremely valuable for a merchant looking to delve deeply into the analysis for insights on how customers are interacting with their shops to help them improve user experience and grow their conversion rates.

Popcorn Replay Customer Visits

Popcorn is an interesting mix of simple and functional for those store owners requiring a simple approach to session recordings. This Shopify session recording tool zeroes in delivering clear insights without overflowing features for the user.

Key features

With the session replay technology, the Popcorn session recording Shopify app captures every interaction in crystal-clear detail. One will be able to easily analyze the customers’ journey across their store.

More importantly, the tool does wonders when it comes to tracking mobile sessions. And with the increasing number of shoppers via mobile devices, this feature becomes critical.

Popcorn also comes with a session tagging system that helps organize recordings effectively. In the mean time, the in-built analytics dashboard presents key metrics in a very digestible format. The tool has something called rage click detection — a unique feature that will help you identify when customers are getting frustrated with certain elements of your site.

Pros & cons

Pros:

• Clean and minimalistic interface makes it rather easy to navigate
• Pretty powerful mobile session recording
• The storage management system is very efficient
• Quick implementation.

Cons:

• Advanced filtering options are a bit limited
• Heat mapping is quite basic

Pricing

Popcorn Replay Customer Visits provides a 7-day free trial. Then, the Silver plan costs $9.99 per month. Features include recording store visitors, advanced filters, sharing recordings, excluding countries, watching on mobile, and 2,000 saved recordings.

The Gold plan is $19.99 a month for 5,000 saved recordings. The Platinum plan is $49.99 per month for 10,000 saved recordings.

✨✨✨  TRY NOW: POPCORN REPLAY CUSTOMER VISITS

What do users say about it?

With an average rating of 4.5 out of 5 stars from over 180 reviews, Popcorn Replay Customer Visits holds great importance among merchants by recording customer sessions for replay. It excels at offering insight into user behavior that helps in improving the user experience. The app was also praised for being easy to install and problem-free.

FigPii AB Testing & Replays

FigPii offers a fresh approach by combining session recording with robust A/B testing capabilities. This Shopify session recording app not only helps store owners observe customer behavior but also to be able to actively experiment with improvements found.

Key features

As the name goes, FigPii allows dual functionality: session recording and A/B testing. The recording system is very comprehensive when recording user interactions while maintaining smooth playback for analysis.

Their heatmaps paint a visual picture of click patterns and scroll depth to identify areas to optimize. The integrated A/B testing feature allows you to quickly apply and test changes based on your recordings, thus completing the cycle of optimization.

Pros & cons

Pros:

• Seamless integration between recording and testing
• Robust heatmap analytics
• Testing features are easy to set up

Cons:

• Higher price point for full feature set

Pricing

The Starter plan is priced at $49.99 per month and includes 10,000 visitors per month, unlimited A/B tests, unlimited heatmaps, unlimited recordings, and unlimited polls.

✨✨✨  TRY NOW: FIGPII AB TESTING & REPLAYS

What do users say about it?

Customers are loving the fact that  FigPii is giving them actionable insights through session recordings and heat maps. Several users have to say great things about how friendly the platform itself is and the responsiveness of customer support.

Below is a clear side-by-side comparison table of the five Shopify session recording apps with easy evaluation regarding their core features, pricing, and support options.

Feature	MIDA	Propel	Peek!	Popcorn	FigPii
Heatmaps	Yes	Yes	No	No	Yes
Session Recordings	Yes	Yes	Yes	Yes	Yes
User Behavior Analytics	Yes	Yes	Yes	Yes	Yes
Funnel Analysis	Yes	Yes	No	No	Yes
A/B Testing Integration	No	No	Yes	No	Yes
Pricing	Free-$30/month	$15-$50/month	Free-$29/month	$9.99-$49.99/month	$49.99/month
Customer Support	24/7	9-5	9-5	24/7	9-5
Ease of Use	Easy	Medium	Easy	Medium	Hard
Integration with Shopify	Seamless	Seamless	Seamless	Seamless	Seamless

Benefits of Using Shopify Session Recording Apps

The advantages of using Shopify session recording apps can very well take your online store to a whole new level. Basically, recording customer interactions and analyzing them brings you closer to important insights on user behavior, which dictate the changes you need to make in your store.

Enhanced Customer Insights

Session recording tools transform anonymous traffic data into actionable insights. You would know exactly how customers interact with your store through watching real user sessions: what draws their attention, where they get confused, etc. The insight into customer behavior is especially valuable to making effective decisions regarding design and functionality in your store.

Identify and Resolve Pain Points

Session recordings will reveal points where your users are having trouble or are hesitant. Chances are, that’s a confusing check-out procedure, a shipping policy that is unattainable on the website, or a product description that isn’t very clear. These tools will identify those problems before they become problems for your bottom line.

Improve User Experience

Knowing how your customers navigate your store can be quite a boost for user experience optimization. With session recording, you are able to identify where along the way users encounter difficulties due to confusing menu structures or a misplaced call-to-action button.

This evidence-based approach to UX design ensures changes are evidence-based rather than assumed. Thus, it provides for an intuitive and engaging shopping experience.

Boost Conversion Rates

When you can actually see exactly how visitors interact with your store, you’re able to optimize for conversions so much more easily. Session recordings surface what patterns work to a purchase and what are the roadblocks to purchases, giving you the ability to scale what works and fix what doesn’t.

According to a study by VWO, session recordings can enhance any conversion rate optimization program by offering deep visitor insights into website changes with less guesswork.

Support Customer Service

These session recordings could also be of great value to any customer support team. If a customer calls in with an issue, the support staff can simply go back and review their session to understand precisely what occurred. That way, problems are resolved much faster to ensure better customer satisfaction.

How to Choose the Right Shopify Session Recording App

Finding the right Shopify session recording app for your business needs can be a tall order, especially given all the options available. Here are some key considerations:

• Pricing and trial periods: Evaluate the pricing plan to see if they have any free trials or freemium packages. You will get to try out how things work within the tool yourself before deciding to pay for it.
• User-friendliness and integration: Choose an intuitive interface that you or your team can easily learn how to work with. This should be perfectly integrated into your Shopify store to ensure a seamless user experience.
• Data protection and compliance: the app will process data according to your in-store policies and all relevant regulations, such as GDPR (General Data Protection Regulation) compliance.
• Analytics and filtering capabilities: Perform a thorough evaluation based on the depth of insight and reporting allowed for analytics, as well as the flexibility of the session filtering system.
• Performance Impact: Some session recording tools slow down your site and impact customer experience and conversion rates. Choose a session recording app that integrates seamlessly with your store.
• Customer support options: Get a feel for the level of support provided; for example, watch for documentation, tutorials, and human-responsive support.

Bottom Line

That concludes our in-depth reviews of the best Shopify session recording apps. All five tools  — MIDA, Propel Replay, Popcorn, Peek!, and FigPii — we went through in this article have strengths and appeal to businesses for their own different needs.

Determine your particular needs, try a few options, and find that tool that will provide the most impactful customer insights. Feel free to take all the time you need. With the right session recording app in your toolkit, you’ll be most of the way towards turning around performance in your Shopify store.

Visit BSS Commerce for more Shopify solutions and insights.