3 Key Differences between B2B VS B2C marketing


3 Key Differences between B2B VS B2C marketing

There is more than one type of e-commerce business in the digital marketing landscape. As you have worked in the digital marketing world, you are already familiar with B2B marketing and B2C marketing business in the digital marketing landscape.

As you have worked in the digital marketing world, you are already familiar with B2B marketing and B2C marketing.

In the modern world, when you decide to open a business and confuse the path of entrepreneurship between B2B vs B2C marketing, both have been around even before shopping became popular on the Internet.

B2B & B2C marketing strategies – both forms of e-commerce have some great aspects for different consumers. But sometimes you ask those questions like what is the difference between B2B vs B2C digital marketing? B2B vs B2C content marketing? B2B and B2C marketing strategies?


The difference between the two major forms of e-commerce we would like to focus on this article. While there are situations in which the lines blur, there are differences nonetheless. Let’s discover what sets B2B & B2C marketing differences e-commerce apart from each other. 

Firstly, let’s find out what B2B marketing is? And What is B2C marketing?

Definition: B2B marketing 


B2B means Business to business. B2B companies are businesses that operate by selling their products or services to other businesses.

B2B marketing focuses on logical process-driven purchasing decisions based on facts, data, numbers, etc. B2B marketing sometimes can be difficult because your companies often have to get “buy-in” from accounting, marketing, executives, purchasing, legal and other departments. 


That’s why B2B & B2C marketing difference like B2B marketing in businesses has many layers of bureaucracy and the B2B marketing strategies has longer sales cycles than B2C marketing strategies. The buyer decisions take months or even years before they decide to buy.

B2B marketing definitions are selling to other businesses, which involve dealing with people. It is time to approach businesses with an offer that sells products or services like Magento (Software as a service). Generally, this is the sales process involved takes longer than business-to-consumer relationships.

The product is intended for use by a larger organization, so you’re not dealing with the usual emotion-driven purchase behavior as you do selling to individuals. 

Definition: B2C marketing

B2B marketing vs B2C marketing is very different. While B2B marketing is shorthand business to business relationships, B2C marketing stands for business to consumers focusing on emotion-driven purchasing decisions.

B2B & B2C marketing strategies: B2C marketing strategies cycles are shorter than B2B marketing strategies. B2C marketing encompasses the various strategies, techniques, and tools used to promote products by companies that sell directly to consumers.


It describes businesses whose customers are individual consumers, rather than professional buyers, for example, some B2C companies like house cleaning services or restaurants, restaurants and retail stores. Other B2C marketing is websites that offer consumer products.

Consumers want to find what they want to buy on the website, therefore, their purchase decisions are made on an emotional basis as well as based on price and product. It gets a little confusing when the product is marketed to consumers but goes through several steps to get to the customer.

B2B marketing VS B2C marketing

B2B vs B2C marketing indeed differs in their respective strategies and applications. For marketers or B2B digital marketing agencies serving both types of businesses, they must take different approaches to maximize the effectiveness of their marketing tactics.

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There are some monumental differences between operating as B2C & B2B marketing strategies.

  1. The audience
  2. Decision- making process
  3. Advertising: B2B vs B2C content marketing

1. The audience

B2B: Create your persona

Buyer persona between B2B & B2C marketing strategies is different. B2B marketing businesses usually work in a niche market, and it is easy to understand your target audience’s demographics.

B2B marketing targets the needs, interests, and challenges of individuals who are making purchases on behalf of/for their organization. To effectively attract them, compile and analyze accurate data. 


B2B marketing data can come in numerous forms, both qualitative and quantitative. Some of the most effective tactics for data are through Google Analytics and keyword research. 

B2B marketing decision making goes through more than one level, for instance, the salesperson meets with the departmental manager, who then has to get approval from the business owner before the sale is closed. Emotions have no place in B2B sales.

B2B businesses can be advertising agencies, web hosting, and graphic design services, office furniture manufacturers and landlords who lease office and retail space. B2B personas can also include multiple influencers and decision-makers, rather than a single individual.

B2C: Follow the funnel

B2C as the name Business-to-consumer, the final merchants is the consumer. The process goes through several steps to get to the customer. In a larger market than the B2B market, B2C businesses follow the marketing funnel when acquiring customers.

The product is marketed to consumers and B2C strategy is much more effective by pushing advertisements. These actions that are sought emotional potential customers and product-driven purchases can cast a wide net or gain some qualified top of funnel leads.


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By understanding the demographics of the top of funnel leads, marketers can generate sales from those leads and remarket to those potential customers.

Implementing simple but effective conversion funnels can change the sales game in B2C business.

Conclusion: B2B vs B2C marketing examples: While B2B buyers often purchase a larger organization, B2C buyers are typically the end-user of that product or services.

2. Decision-making process:

B2B: Long-term relationships

The B2B decision-making process is another place where has more open communication between businesses to determine whether or not it is a good offer fit for both parties.

During this communication, the positive aspects and emotions of your company to your competitors can reach highly effective in giving another business a step ahead.

In the B2B decision-making process, as B2B marketers, understanding your audience can help you understand the decision-making process that may apply to them. By creating an emotional connection between both parties, B2B customers can evaluate the company or their individual workers needs. 

B2B decision-making process delivers a specific message that can place your company ahead of competitors. The emotional motives are those that drive their emotional connection to the company or individual workers.

B2C: Customisable

As we’ve already explored, in B2B decision-making process involve a committee whereas

B2C is just one decision-maker.

B2C decision-making process is where the consumer has identified a need, they already have a clear understanding of what kind of product they are looking to purchase. Unlike B2B businesses, B2C consumers following your brand are not looking to build a close relationship with it.

B2C buyers can be just as loyal as your brand as a business customer but their investment in your products or services are A B2C marketer must be able to create influential advertisements which continue to appeal to the consumer and ways to get them what they’re looking for by simplifying the decision-making process.


B2C customers often look at your competitors to see if they can get similar product quicker or for a better deal. 

So B2C marketers must know the answers to these questions like What stage of the buyer’s journey is our potential buyers on? What is their motivation to buy? No matter whether we’re selling to an individual or a group, B2C marketers should give the audience the right features, benefits at the right time.

B2C marketing strategy make sure all of these portions of the conversion funnel are covered and targeted by blogs, core pages and product pages with catchy but lasting messaging that ensures your brand remains top-of-mind when consumers decide they need or want to buy.

The higher the rank, the closer you can bring B2C customers back to your site. To get a higher chance of capturing potential customers in the space, B2C marketers have to think about them – their needs, their considerations. You have to put yourself in their shoes.

3. Advertising: Content marketing

B2B marketing: Educational

B2B businesses do not focus on writing fluffy copy that entices the consumers to purchase the products/services. Instead, the content comes from an expert who understands their terminology, processes, and even the decisions they have to make during the buying process.

B2B marketing businesses in charge of making the purchasing decision— to improve the overall performance of the business and building confidence in the potential customer.

The content of B2B advertising needs to remove emotion from the decision and think about the positive and negative effects of the purchase. You end up marketing with a formal tone that’s business-oriented and focuses on logic and the benefits the business may realize.

B2B vs B2C digital marketing: B2B content marketing is much more likely focused on lead generation rather than the formation of a solid brand.

b2b-vs-b2c-content-marketing strategies

B2C marketing: Entertaining

Unlike B2B business, B2C businesses must use a relatable voice that entices the customer to click on an advertisement.

B2C copywriting wants to increase brand recognition by using emotional ads or straightforward language like the customer’s voice rather than using industry jargon.

The B2B vs B2C content marketing is that B2C should evoke emotions of joy and excitement as simple as the ad copy can improve your sales. Be strategic!

By having a sophisticated understanding of both B2B and B2C marketing strategies, you can easily apply these tactics and improve your lead generation and revenue for your business.


No matter which side of the B2B and B2C marketing examples divide a marketer works on, it is essential to take advantage of the difference between B2B and B2C marketing examples that will find more success.

Best of luck making use of these B2B and B2C marketing differences with the many eCommerce trends 2020 brought us to marketing strategy!

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