Successful eCommerce businesses go beyond just selling high-quality products or services; they also require excellent customer service. Thanks to using the appropriate customer service app for Shopify, you can streamline your support operations and ensure that every customer query is handled professionally and promptly.
Managing customer service can be challenging. With numerous customer inquiries coming in from various channels, it is crucial to have a reliable solution that efficiently handles all support requests. Fortunately, there are many Shopify customer service apps available, each offering unique features and advantages.
In this guide, the BSS Commerce Shopify will provide the collection of the top 9+ best Shopify customer service apps. This will assist you in making an informed decision that caters to the specific needs of your online store.
Contents
Quick Look at 9+ Best Shopify Customer Service Apps
The customer service applications provide a variety of functions to assist you in selecting the most suitable help desk for Shopify customer service. These applications can aid in optimizing your support operations, improving productivity, and increasing customer contentment.
Here is the full comparison table of the top 9+ best customer service apps for Shopify:
| No. | Paid Shopify Customer Service Apps | Developer | Rating & Reviews | Free Trial | Free Plan | Pricing per month |
| 1 | Shopify Inbox | Shopify | 4.7/5 |
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| 2 | BestChat ‑ Live Chat & Chatbot | BestChat | 4.8/5 |
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| 3 | Chatway ‑ Live Chat Support | Premio | 5.0/5 |
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| 4 | Zendesk | Zendesk | 2.9/5 | 14 days | No |
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| 5 | Pushdaddy WhatsApp, Live Chat | pushdaddy.com | 4.3/5 | No | No |
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| 6 | Tidio Live Chat & AI Chatbots | TIDIO LLC. | 4.6/5 | 7 days | Yes |
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| 7 | Gorgias | Gorgias Inc. | 4.4/5 | 7 days | No |
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| 8 | HelpLab FAQ Page, Product FAQs | Avocados Lab | 4.9/5 | 5 days | Yes |
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| 9 | Re:amaze Live Chat Helpdesk CRM | Reamaze | 4.3/5 | 14 days | No |
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Top 3 Best Shopify Customer Service Apps for Free
#1 Shopify Inbox
Shopify Inbox is a complimentary messaging app that enables you to communicate with customers while they browse. Interestingly, 70% of all Inbox conversations involve shoppers who are in the process of making a purchase. This app uses real-time customer data, such as viewed products, items in their cart, and previous orders, to customize your messages for each customer. Also, you can suggest products or provide discounts to increase order value and streamline customer support thanks to automated responses, FAQs, and a personal chat environment.
Highlight Features of Shopify Inbox App
- Activate chat functionality to monitor performance seamlessly within the Shopify admin interface
- Monitor and engage in conversations from the online store chat and Shop app
- Easily identify customers by accessing their profiles and cart information
- Share product suggestions, images, and special offers directly through the chat platform
- Automated greetings, contact information collection, and FAQs to enhance efficiency for both you and your customers
#2 BestChat ‑ Live Chat & Chatbot
For those who are looking for a free app to try, BestChat-Live Chat & Chatbot by BestChat is highly recommended as one of the best customer service apps for Shopify.
Live Chat & Chatbot by BestChat developer is a fast way to connect with customers, improve sales, and provide customer support with web-based live chat. With this app, you can engage in live conversations with your website visitors instantly, monitor their browsing activity on your site and recognize your customers across various platforms.
Thanks to the chatbot and pre-set Q&A features, this app supports multiple languages and devices, making it easily adaptable to any website, seamlessly integrated with customer systems and third-party platforms, and accessible on various devices.
Highlight Features of LiveChat & Chatbot App
- Engage in live conversations with customers on your online store
- AI chatbot and multilingual assistance available
- Tailored marketing capabilities
- Gain immediate customer behavior data
- Easy to manage customers across various stores
#3 Chatway ‑ Live Chat Support
Chatway is one of the best Shopify customer service apps for free that offers customer support through a live chat widget and instant assistance through live chat using Chatway’s live chat inbox. It also supports visitors through live chat by giving recommendations and offers based on their previous conversations or visited pages. It’s free, and it is highly recommended that this be a great Shopify customer service app worth using for your online business.
Highlight Features of Chatway App
- Enhance customer engagement thanks to a live chat support inbox to interact with your store visitors and customers in real-time.
- Improve the efficiency of your live chat customer support by enabling easy file sharing within the website chat box.
- Easy to manage your customer service chats by monitoring the inbox and assigning them to dedicated support chat agents.
- Gain a comprehensive understanding of customer interactions through the helpdesk conversation history, which allows you to provide more informed responses.
- Tailor your live chat widget to match your brand’s identity by customizing its color, logo, availability, and chat button size.
With three options for free Shopify customer service apps, you can easily get started, whether you’re a newcomer, a startup business, or a small business with a small budget. However, if your business is larger and you wish to have many options for customer service, let’s explore the paid Shopify customer service apps in the section below.
Top related posts:
Top 6 Best Paid Shopify Customer Service Apps
#1 Pushdaddy WhatsApp, Live Chat
With the PushDaddy Live Chat app, you can easily switch between WhatsApp chat and live chat with instant automation for a seamless customer experience. Incorporate share buttons and marketing automation features such as abandoned cart recovery and order confirmation, and integrate platforms like Facebook Messenger and Instagram.
For the abandoned cart recovery feature, you can use it automatically through WhatsApp, SMS, and email to collect reviews, send tracking updates, and streamline communication with WhatsApp Chat, Auto Abandoned Cart, Facebook Messenger, reviews, FAQs, sign-up forms, and email.
Highlight Features of PushDaddy Live Chat App
- Instant live chat without the need to signup on to WhatsApp
- Easy to switch between WhatsApp and live chat options
- Automated cart recovery, order confirmation, and tracking updates can be sent via WhatsApp or email.
- With a one-minute installation process, simply add your number, save, and start chatting right away.
- Boost your sales with push notifications for marketing activities
- Use a chatbot for automated responses to FAQs and FAQ pages are also included for easy access to information.
#2 Tidio Live Chat & AI Chatbots
Next on the list of the best Shopify customer service apps is Tidio Live Chat & AI Chatbots. This is a powerful customer experience app designed to help online stores deliver exceptional customer service and convert passive visitors into engaged buyers. Thanks to its pre-built sales and support chatbots, Tidio not only boosts revenue but also promptly addresses the frequently asked questions of your customers.
The convenience of managing all customer messages in a single location makes Tidio an uncomplicated yet robust helpdesk solution for your team. Moreover, Tidio offers specialized features for Shopify to further enhance its efficiency.
Highlight Features of Tidio AI Live Chatbots App
- Engage with your website visitors through live chat to promptly address issues and boost sales through proactive selling
- Lyro AI bot to efficiently address customer inquiries automatically
- View shopping carts, review past orders, and suggest products directly within the chat conversation
- Easy to integrate Tidio into your Shopify store with a simple click to add the app
- Easy to handle and resolve customer inquiries using our straightforward ticketing system
#3 Gorgias
Gorgias is one of the best paid Shopify customer service apps. It is a comprehensive customer experience app that consolidates all your support channels into a single inbox. Each interaction is linked to pertinent customer data directly extracted from Shopify.
Moreover, it seamlessly integrates with over 100 applications. Regardless of the scale of your store, Gorgias can efficiently manage all your support tickets through intelligent automation and AI, ensuring satisfaction for both your support team and customers.
Highlight Features of Gorgias App
- Omnichannel Integration: Consolidate email, chat, voice, TikTok, Instagram, and other platforms into a single inbox.
- Efficient Order Management: Modify, refund, replicate, and terminate orders directly within Gorgias.
- Swift Response Time: Address inquiries promptly through AI-driven ticket management.
- Insights from Data: Gain valuable insights into how your support team drives sales with Revenue Statistics.
- 24/7 Support: Provide assistance 24/7 by answering frequently asked questions through a Help Center, chat, and website campaigns.
#4 HelpLab FAQ Page, Product FAQs
HelpLab FAQ is one of the best Shopify customer service apps that was created with the user experience in mind. It generates attractive product FAQs that blend seamlessly with your theme for optimal results. This app helps enhance your brand with complete customization options, such as the ability to adjust fonts, colors, and styles to reflect your style.
At the same time, the HelpLab FAQ app allows you to enjoy lightning-fast page loading speeds, guaranteeing your customers receive quick answers to their queries and minimizing customer support inquiries with the Q&A feature.
Highlight Features of HelpLab FAQ App
- Customize your FAQ themes to perfectly align with your store’s brand and style
- Create store FAQs and product FAQs with ease and simplicity
- Built-in support for Google-rich SEO snippets on your dedicated FAQ page
- Enhance your FAQs with the ability to add photos and videos
- Seamlessly support multiple languages that your store offers
#5 Reamaze Live Chat Helpdesk CRM
Re:amaze app enables you to transform potential customers into satisfied repeat purchasers through the use of AI chatbots and AI-driven live chat, specifically designed to enhance sales.
In addition, this Shopify customer service app’s integrated helpdesk inbox and CRM facilitate the maintenance of customer relationships by consolidating conversations from various channels such as email, social media, SMS, and calls and linking them to orders, revenue, returns, and reviews, all within a single interface. With the ability to create automation and generate content using AI, your business can work, serve customers more efficiently, and respond promptly.
Highlight Features of Reamaze Live Chat App
- Consolidate email, social media, text messages, and phone calls into one unified inbox for all retail locations
- Streamline, edit, and generate Shopify orders within customer service interactions and messaging platforms
- Leverage artificial intelligence to craft responses, generate FAQ content, develop chatbots, and condense information
- Implement automation for routine processes and trends using data and guidelines to increase efficiency
- Utilize customer satisfaction surveys, update pages, and push notifications to maintain customer involvement.
#6 Zendesk
The Zendesk app facilitates customer engagement through various channels such as messaging, phone, chat, email, social media, and more. This app, designed for support and chat, equips your businesses with comprehensive information to respond to customer queries seamlessly within the conversation.
In addition to eliminating the need to switch between different systems, businesses can dedicate their time to nurturing customer connections and addressing inquiries promptly. All essential tools are consolidated in one place, ensuring that communication with customers is streamlined, tailored, and personalized.
Highlight Features of Zendesk App
- Enhance efficiency in resolving customer service inquiries
- Manage refund and cancellation requests seamlessly through the Zendesk Support sidebar application
- Easily integrate live chat functionality into your online store with one click
Benefits of Having Best Shopify Customer Service Apps
Are you seeking improved feedback, positive reviews, and an increased conversion rate? Using customer service apps may be the key solution you are searching for. Below are a few advantages to using Shopify customer service apps for your eCommerce store:
#1 Minimize customer waiting period
Long response times can lead to customer dissatisfaction and negative reviews. Delays in real-time communication channels or live chat can cause customers to abandon their shopping carts. As services become faster, such as same-day delivery and faster download speeds, customer expectations for response times have increased.
The best Shopify customer service apps allow for quick responses to frequently asked questions, easy access to detailed customer information, and keeping track of interactions across multiple platforms. Nowadays, eCommerce stores use this solution to reduce their response times and keep customers happy.
#2 Lessen manual tasks
With the Shopify customer service apps, these manual tasks are eliminated. Many customer service platforms provide self-service options, allowing customers to find answers quickly without needing to submit a ticket for basic queries. Features like chatbots help with easy access to customer order details and monitoring interactions to limit time-consuming tasks, letting you concentrate on key issues.
In addition, customer support apps with smart inboxes automatically sort and assign tickets based on predefined rules, eliminating the need to manually decide who handles what.
#3 Boost revenue
Investing in customer service software can be a cost-saving way. Thanks to automation, these apps help save time for the technical team to spend creating a custom solution. Not only does it help cut costs, but Shopify customer support apps can also boost your conversion rate. High customer satisfaction leads to greater customer loyalty, meaning your current customers are more likely to stay with you if they receive excellent service.
In conclusion, the best customer service apps for Shopify are a useful tool that brings many benefits to eCommerce businesses. These apps can help businesses save costs and time and increase conversion rates effectively. In the section below, BSS Commerce Shopify will outline a full comparison table of the top 9+ Shopify customer service apps and provide a detailed review for each app.
See more: Discover 50+ Best Shopify Apps To Increase Sales & Revenue
Final Words
In a nutshell, using the Shopify customer service app is so important for eCommerce stores to cater to the requirement of quick feedback from customers. They streamline customer interactions, automate routine tasks, and provide personalized experiences, leading to enhanced customer satisfaction and loyalty. These apps not only save time and resources but also offer a competitive edge by increasing marketing effectiveness.
Compared to other customer service apps, Shopify’s solutions stand out for their seamless integration, user-friendly interface, and robust features. Therefore, investing in Shopify Customer Service Apps is a strategic move that can significantly boost an eCommerce store’s performance and profitability.
BSS Commerce Shopify trusts that this list of the 9+ best Shopify customer service apps, including free and paid, is useful for you and will help you choose the right apps to cater to and serve your customers.
You may find it more interesting to know:
FAQs
1. Is it possible to integrate a customer service app with my current Shopify store?
YES. Most customer support apps are intended to work flawlessly with Shopify. You can quickly connect the app to your store by downloading it from the Shopify App Store and following the setup wizard.
2. Do customer service applications offer support for multiple channels?
YES. Customer service apps enable you to manage customer concerns via email, live chat, social media, and phone.
3. Are there any customer service applications for Shopify that have automation features?
YES. There are numerous customer support applications available for Shopify that provide automation capabilities. These functionalities encompass automated replies, ticket allocation, and workflow automation, all of which contribute to streamlining your support procedures and enhancing efficiency.
4. Can I personalize the appearance of the customer support application on my Shopify store?
YES. Customer support applications typically offer the flexibility to tailor their appearance to align with your store’s branding, which includes the ability to adjust colors, fonts, and the positioning of support widgets to maintain a consistent visual identity.
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