8+ Best Shopify Live Chat Apps for Customer Services 2024

Shopify live chat apps provide a straightforward, yet potent solution to enhance your online business, operating as an e-commerce customer service tool that seamlessly integrates into store websites. Because the customer support and conversion rates in the competitive realm of Shopify stores critically drive success. BSS Commerce Shopify has collected best Shopify live chat apps for you to choose from. Let’s check them out!

Ordinary to customers, these chat boxes or widgets often conceal additional features unique from standard live chat applications. Customers actively engage with live chat apps, using these platforms to pose myriad questions about shipping status, returns, and exchanges; seeking product recommendations, and enquiring into various other matters. Meanwhile, business owners leverage Shopify live chat app for providing pre and post-sale support via both live chat and social messaging.

The advantages of integrating a Shopify live chat app into your store serve as an opportunity to revolutionize customer support and conversion rates. Instant assistance, coupled with personalized and proactive outreach made a combination that not only amplifies conversions but also elevates customer loyalty. Concurrently, it reduces operational costs associated with customer service.

Benefits of Using Shopify Live Chat Apps

And if you’re still curious about the plethora of benefits that the Shopify chat app – in general – could provide, below are those detailed advantages.

Customer Support Enhanced

The key to running a successful Shopify store is customer support. Here’s where Shopify live chat apps prove their worth: they inject a human touch into your support. And with relief, you can bid farewell to those frustrating email threads that seem to linger indefinitely for resolution.

A Shopify chat app empowers you to offer instant assistance, facilitating real-time interactions with your clients, thereby bolstering your overall customer support capabilities, and enhancing customer satisfaction.

When integrated into your Shopify store – a live chat app enables immediate problem resolution and ensures that any concerns or issues from customers receive prompt attention. Your customers experience a positive encounter due to this personalized support level, in turn, their satisfaction and loyalty increase significantly.

Gaining valuable customer insights

The best Shopify live chat app not only enhance customer support and boost conversion rates but also offer valuable customer insights: they enable you to collect data on preferences, pain points and frequently asked questions of your customers. Analysis of this data deepens your understanding of their needs, thus fostering an enhanced relationship with them.

Understanding your customers better equips you with a secret weapon: the ability to tailor marketing strategies and product offerings effectively, thereby supercharging business growth by selling and targeting the right customer.

Increased Conversion Rates

Integrating live chat apps into your Shopify store offers more than a mere enhancement of customer support – it directly bolsters conversion rates. Through active engagement via live chat with site visitors, you can promptly address their objections and concerns.

Moreover, offering a swift yet convenient communication channel for customers elevates the likelihood that casual browsers will transition to committed buyers. Adopting the proactive approach will aid in surmounting potential hesitations, thereby escalating the probability of finalizing a purchase.

A Shopify live chat app leveraged by you positions you advantageously to guide visitors on their buying journey and handle any questions they might have. Additionally, this allows for increased monetization through upselling or cross-selling, whether that’s products or services.

Review 8 Best Shopify Live Chat Apps

Shopify live chat apps	Developer	Free plan	Free trial	Starting price/month	Rating
Shopify Inbox	Shopify	Yes	Free access	Free	4.6/5
Tidio	TIDIO LLC	Yes	7 days	$25	4.7/5
Richpanel Customer Service CRM	Richpanel Inc	No	14 days	$29	5.0/5
Chatra – Live Chat & Chatbot	Roger Wilco LLC	Yes	No	$21	4.8/5
Zendesk	Zendesk	No	14 days	$55	3.0/5
Gorgias ‑ Live Chat & Helpdesk	Gorgias Inc	No	7 days	$10	4.3/5
Reamaze Live Chat Helpdesk CRM	Reamaze	No	14 days	$29	4.6/5
HelpCenter \| FAQ Chat HelpDesk	Shark Byte, Inc	Yes	15 days	$8	4.6/5

Best Free Live Chat App for Shopify

#1 Shopify Inbox

Key Features

Shopify customers receive free access.
The design is mobile-friendly, and it installs quickly and easily.
You can customize your Live Chat system and deliver real-time feedback for frequently asked questions (FAQ).
You can link Shopify Chat to Shopify Ping, which allows you not only to recommend products directly to your customers but also share promotional offers in the chat, and it provides an option for customers to make purchases on the spot.
Access to the Kit virtual assistant accompanies Shopify Chat: this feature aids in swift customer responses, email campaign management, and ongoing customer discussions.
You can utilize the automated customer order lookup to discover client details. Additionally, self-service features, such as convenient status updates and tracking, are also available.

Cons

Compared to other apps, Shopify Chat exhibits relative simplicity in terms of features.
The system refrains from retaining any customer data.
Beginners may find the app installation process somewhat challenging.
To harness the power of Shopify Chat, the user needs to possess Shopify Ping on their desktop or install it on an iOS, iPad, or Android device for receiving and responding to Messages.

Pricing Plan

Free access for Shopify customers

Best Paid Shopify Live Chat Apps

#2 Tidio Live Chat & AI Chatbots

Key Features

The plan is great: it’s free forever
Opportunity to fully customize its chat box, enabling you to design the live-chat widget in a manner that aligns with your online store’s aesthetics
The Abandoned Cart Bot works to decrease the rate of cart abandonment
Numerous options for tracking and gaining insights include the ability to save visitor profiles. This allows you for not just immediate customized solutions, but also future targeted marketing campaigns tailored specifically to each individual user
Integrate the chat box with a lead capture form to capture the visitor’s email before initiating dialogue

Cons

The ability to offer support in customers’ native languages is limited due to the absence of language assistance options
Accessing all the extras can incur significant expenses
The system lacks the capacity to manage multiple chats at once and fails to alert operators when they respond in several windows. This flaw may result in delays while addressing customer queries

Pricing Plan

Free: Free to install: Live Chat – conversations with 50 users, 3 chat operators (only free plan), Chatbots: with up to 100 visitors/month, Visitors list, Mobile app
Communication plan: $25/month: 1 chat operator, Unlimited conversations, All Free plan features, Live typing preview, Live visitor data, Departments, Visitors’ profiles’ notes
Chatbots plan: $29/month: All Free plan features, Chatbots – 2,000 visitors included, Chatbot templates, Visual chatbot editor, Email, 24/5 Live Chat support
Tidio+: $394/month: Live Chat – unlimited, Custom no. of operators, Chatbots – custom no. of engagements, Email, 24/5 Live Chat, 24/7 emergency phone, AI Bots

#3 Richpanel Customer Support CRM

Key Features

Shopify users have access to a complimentary program, allowing for up to 100 monthly conversations
You can register an unlimited number of agents under our pricing plans, as each premium plan accommodates unlimited support
Useful live chat features accompany this service, such as self-service scenarios and chatbot agent routing. You also gain access to 24/7 support via email and phone – the availability of these features varies based on your pricing tier
Your agents can utilize the private messages feature to engage in communication with their team colleagues
The option to construct a repository of dynamic responses for your agents, enables them to swiftly address frequently asked questions (FAQs)
The capability of supplementing tags, prioritizing tasks, and arranging orders in an efficient manner

Cons

Small teams, unable to capitalize on per-agent pricing, might find the software more costly
As a relatively new platform, Richpanel still continues developing some of its features
Both WooCommerce and Magento users do not have access to a freemium version

Pricing Plan

Starter: $29/month: Email & Live chat, Facebook & Instagram, Shopify Integration, Basic reports, Self service add-on : from $100/month
Regular: $49/month: Everything in Starter + : SMS & phone channels, Round-robin assignment, CSAT & revenue reports, Self service add-on : from $100/month
Pro: $99/month: Everything in Regular + : Multilingual, Balanced assignment, Lite onboarding, Named success manager, Self service add-on : from $100/month

#4 Chatra – Live Chat & Chatbot

Key Features

Actively identify website visitors, discern their geographical location, and inspect the contents of their carts in real-time; this capability enables them to promptly offer pertinent responses and product recommendations
In real-time, observe the users’ input or integrate numerous agents into a single conversation to address immediate concerns
Save the chat history to provide you with comprehensive customer context, and enhance trust by featuring chat agent photos in the widget
Directly respond to Facebook and Instagram messages via Chatra
Offers practical live chat features such as typo correction and group chats

Cons

The free plan does not offer the most advanced features
The absence of customization options – this issue persists in the current system

Pricing Plan

Free plan: Live chat, Offline contact form bot, Most features, Free forever
Essential plan: $21/month (or $204/year and save 19%): Live chat, Chatbots, Instagram DM, Facebook chat, Realtime visitor list, Visitor info, Chat automation, Typing insights, Saved replies, File transfer
Pro plan: $29/month (or $276/year and save 21%): All Essential plan features, Chat ratings & reports, Data export, Operating hours, Agent groups, Integrations, REST API & outgoing webhooks

#5 Zendesk

Key Features

Works with other leading CMS systems like WordPress, HubSpot, Wix, Squarespace, and many others
This functionality allows the tracking of your customers’ current page usage. You can proactively initiate a chat to bolster sales, or you may choose passivity and wait for messages from e-commerce store shoppers
You can reply to your chats through a mobile app, utilizing the accessibility provided by social media and omnichannel access
Share files such as screenshots, product guides, and even GIFs with customers
Send customers targeted and behavior-based messages, and utilize pre-chat and offline forms for the collection of customer information
Use chat ratings to amass valuable feedback from your clients
Provide support for abandoned carts
Offers built-in analytics and reporting capabilities, supplemented by custom welcome message options, provides a user-friendly personalization feature

Cons

A difficult-to-use interface that might be quite tough to navigate for newcomers
Expensive pricing plans, especially for small to mid-size organizations

Pricing Plan

Suit team: $55/month (per agent/month billed annually)
Suite growth: $89/month (per agent/month billed annually)
Suite professional: $115/month (per agent/month billed annually)
Suite enterprise: $150/month (per agent/month billed annually)

#6 Gorgias ‑ Live Chat & Helpdesk

Key Features

Provide instant reply with live chat
The ability to manage multiple stores from one place
Track the number of customers and visit the history of each customer
Activate live chat interactions on many different pages
Variety of custom templates and macros
Manage conversations with customers via phone, social networks, and email
Integrates with applications like ReCharge, Shipstation, Messenger, Aircall, LoyaltyLion, and so on
Automatically reward points with loyal customers
Cancellation, refunding, and copying are simple

Pricing Plan

Starter: $10/month: 3 customer support agents, 50 tickets per month included, live chat
Basic: $60/month: unlimited customer support agents, 300 tickets per month included, live chat, customer service, automation add-on available
Pro: $360/month: unlimited customer support agents, 2000 tickets included, live chat, customer service, automation add-on available
Advanced: $900/month: unlimited customer support agents, 5000 tickets included, live chat, customer service, automation add-on available

#7 Reamaze Live Chat Helpdesk CRM

Key Features

Ability to customize according to specific needs in live chat and email
Provide FAQ section in chat widget
Unify your communication experience with live chat, SMS, VOIP, and more
Provide automated chatbot
The ability to manage multiple stores in one place
Displays the push notification and status page
Automatically collect customer surveys and ratings
Integration with more than 20 other applications

Pricing Plan

Basic: $29/month includes live chat, chatbots, unlimited email inboxes, social integration, FAQ, workflows, macros, and 1000 push notifications
Pro: $49/month includes basic features plus multi-store, unified communication experience, viewing list, advanced reports, custom domains, and status page
Plus: $69/month includes Basic + Pro features and some other advanced features such as staff reports, surveys, FAQ history, co-browse, SSO, and 2000 push notifications per month
Enterprise Custom: $899/month, best for Shopify Plus plan

#8 HelpCenter | FAQ Chat HelpDesk

Key Features

Provide live chat for quick and convenient communication with customers
Create unlimited & responsive FAQ
Design self-support widget
Manage multiple channels in a single location
Create auto sales funnel with chatbot
Powerful customization with automated responses, signatures, templates, and more to match your store

Pricing Plan

Free plan: 10 tickets/month, 5 FAQ articles, basic templates, self-service widget, 1 chatbot, 1 agent seat, 1 live chat, 1 auto response
Basic: $8/month: 50 tickets/month, unlimited FAQs, FAQ translation, FAQ import/export, premium templates, unlimited support agents, live chat & auto responses
Standard: $45/month: 300 tickets/month, unlimited FAQs, FAQ translation, FAQ import/export, premium templates, unlimited support agents, live chat & auto responses
Advanced: $100/month: 1000 tickets/month, unlimited FAQs, FAQ translation, FAQ import/export, premium templates, unlimited support agents, live chat & auto responses

📣 If you are looking for some best Shopify Apps to increase your store performance and revenue

Selecting the Best Live Chat App for Shopify

Consider specific needs and requirements

Selecting the best Shopify live chat app necessitates consideration of your unique needs and requirements. Each business holds its distinct characteristics, thus investing time to pinpoint essential features and functionalities in support strategies is crucial.

Are automated responses or file-sharing capabilities necessary for you? Are you requiring chat transcripts, a customizable chat widget, or integration with other tools? Understanding those specific needs will enable you to narrow down the options to pinpoint an ideal chat application for your Shopify store.

Evaluate features, ease of use, and integration options

After you discern your needs clearly, graduate to the evaluation of various chat apps’ features, usability, and integration options. As a busy entrepreneur, time is scarce for grappling with complex software. The optimal choice in this scenario for the best live chat app for Shopify would be an intuitive one: simple set-up/use coupled seamlessly with compatibility for current tools at your disposal. Ensure the app’s scalability, as it must match your business’s growth potential.

Read customer reviews and ratings

Consider reading customer reviews and ratings as valuable resources when selecting a chat app for your Shopify store. Invest time in reading other users’ experiences with the application, seeking feedback on reliability, and scrutinizing the level of customer support – these are key elements that contribute to overall satisfaction. This furnishes insights into the performance of the application, and consequently, aiding in your decision-making process, allows you to make an informed choice.

Pricing plans and affordability

Pricing plans and affordability should also be considered. Compare different chat apps’ pricing plans and evaluate their affordability within your budget. Some apps levy a higher cost due to advanced features offered, whereas others propose tiered pricing plans. Finding the optimal equilibrium between cost and value constitutes the crux of this matter.

Finally, seize the opportunity of complimentary trials and demos, as most providers of Shopify live chat apps extend these offers. Such tests or demonstrations enable you to assess the application before making a commitment, whether it meets your requirements or functions harmoniously with your Shopify store. Take that app for a proverbial “test drive”, and by doing so, you’ll be empowered to make informed decisions.

Conclusion

Long story short, there is no one-size-fits-all solution in terms of Shopify live chat app. Given its status as one of the most crucial customer service tools, thus, dedicating considerable time to it before finalizing any decisions is worthwhile.

In the e-commerce industry’s ever-increasing competitive landscape, selecting the best live chat app for Shopify becomes paramount, as it not only enhances customer support but also ultimately boosts conversion rates. Prompt and effective communication with customers is crucial, so integrating a live chat functionality proves indispensable – potential buyers receive instant assistance, their concerns get addressed, and they are skillfully guided through the purchase process.

Consider exploring and integrating a live chat Shopify app, regardless of whether you are a new or established store owner on Shopify. Seize this opportunity to provide exceptional customer service; it may increase your likelihood of closing sales. Opt for the finest live-chat application available for Shopify by observing its potential positive impact on your online business.

📌 Explore many other apps to empower your eCommerce store: