10+ Best Shopify Review Apps Worth Trying [Updated 2024]

Customer reviews play a crucial role in establishing credibility for the Shopify store. The fact that almost all customers are hesitant to take risks and prefer to rely on the reviews from others before making a purchase. Neglecting to incorporate review apps into your store means missing out on the most influential marketing tool. The Shopify app store offers various categories of apps, simplifying the process of selecting the desired software. One such category is product reviews, which serve as the focal point of this discussion.

In essence, the best product review app for Shopify is a tool designed to facilitate the collection of customer reviews for the products. In this article, BSS Commerce Shopify will showcase the 10+ Shopify review apps that are most worth a try. Through reading this post, you will be equipped to determine the most suitable product review app for your specific needs.

Introduction to Shopify Review Apps

To maximize the growth potential, businesses rely on Shopify product review apps to drive the expansion. For newcomers who don’t know about the definition of Shopify review apps, this section is really ideal for you.

About Shopify Review Apps

Shopify is a global brand with more than a million retailers and businesses operating on it. Not only that, there are more than one million customers that log in to the site every day in search of these goods and brands. Given the substantial traffic on Shopify, users require a trustworthy source of information to aid them in making informed decisions.

Therefore, the most trustworthy option is the customer reviews. Shopify product review app is an app with the main purpose of offering users authentic product reviews, which can greatly assist in making informed decisions regarding the purchase of the best products and brands. Without a reliable review app for Shopify, brands may encounter difficulties in achieving growth.

Ultimately, the choice of the best product review app for Shopify depends on the specific objectives of the brand. For those aiming to increase sales and enhance brand awareness, this is a fantastic choice worth trying.

Who Should Use Shopify Review Apps?

To enhance growth and establish a strong position in the market, it is imperative for any business to incorporate a Shopify review app. Relying on passive reviews is not a feasible option, and therefore, businesses must adopt a proactive approach to obtain good reviews. The best review apps for Shopify in this post can aid brands in achieving this objective.

For businesses that are in the process of building new websites, let’s integrate their Shopify review apps to optimize their traffic from the outset. It is worth noting that even the most prominent businesses utilize Shopify review apps. This is because they recognize the immense potential of these apps. Hence, it is logical for smaller and emerging businesses to leverage these powerful review apps to their advantage.

Some Pros of Using Shopify Review Apps

The array of advantages derived from employing top-notch Shopify product review applications can be remarkably extensive. Hence, below are three main benefits associated with the utilization of a review application for Shopify.

Brand reputation

Brand positioning is crucial for businesses to establish themselves in their industries. Utilizing Shopify review applications can be instrumental in setting businesses apart from their competitors. In the fact that customers are more likely to trust businesses that have garnered positive reviews across multiple platforms, as opposed to those with limited or no reviews. The ultimate objective is to cultivate a favorable association between a business and its target customer group.

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Boost organic traffic

Promoting organic growth entails establishing a reputable brand that resonates with genuine customers. Gone are the days when fake or paid reviews, bots, and other deceitful tactics could deceive smart consumers. Because today, customers are far too astute to be recognized by such strategies.

Consequently, businesses must rely on authentic reviews to cultivate trust among their customer base. In this regard, Shopify review applications serve as invaluable tools to foster this trust.

Reliable rating funnel

Developing a robust sales funnel holds the utmost importance for Shopify. The utilization of Shopify review apps aids in constructing an effective sales funnel by assisting customers in identifying their optimal choices. Consequently, a substantial number of positive reviews serve as a testament to the authenticity of a business. As the interest of potential customers in a business’s product grows, the sales funnel generates higher-quality customers.

Key Factors to Consider While Picking Product Reviews Apps for Shopify

When considering various Shopify apps for product reviews, it is crucial to keep an eye out for specific key features that can enhance the review management experience for stores efficiently. Scroll down to refer to 4 key factors while picking product review apps for Shopify below:

Integration

When selecting apps, it is important to consider those that provide effortless integration with other marketing and customer relationship management tools. By leveraging deep integrations, you can utilize CRM data to tailor responses to negative reviews, analyze customer feedback, and automate rewards or follow-ups to enhance the overall customer experience.

Additionally, with the aid of helpdesk integrations, you can capitalize on positive customer interactions and prompt them to leave reviews at opportune times.

Features

In order to meet the business requirements effectively, it is crucial to carefully assess each Shopify review app and select the one that offers the most suitable features. To streamline the reviews, implement effective moderation strategies, respond promptly to customer feedback, or enhance Review Submission, each tool provides unique approaches to cater to specific needs. Through conducting a thorough review, you can make sure to make the right choice for the business.

Review Moderation

Discover the power of apps that offer top-notch moderation tools to assist in effectively managing and approving reviews before they go live on the store. With these tools at your disposal, you can ensure that only the most relevant and valuable feedback is displayed like enhancing the store’s credibility and reputation. As a result, don’t miss out on this opportunity to take the store to the next level!

Customization

Prior to selecting a review application for the Shopify business, it is imperative to prioritize customization. By doing this, and availing customization options, you can guarantee that the reviews align seamlessly with the brand identity and website theme.

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Top 10+ Shopify Review Apps Worth Trying

Product review apps may not initially seem like a significant investment, but from a consumer’s perspective, they are crucial tools for converting website visitors into paying customers. It takes a customer only a few minutes to make a decision as to whether or not they can choose to trust. Research shows that product reviews are very effective in convincing customers to buy thereby increasing sales.

However, waiting for consumers to evaluate the product is not a good way. As a result, to obtain these facts from consumers for you to present them to prospective buyers, the crucial thing is to find a solution. Wait no more! Let’s click down and test drive some of the best tried and true 10+ Shopify review apps.

Shopify Review Apps	Rating	Free Trial	Free Plan
Loox Product Reviews & Photo	4.9/5	14 days	No Free Plan
Amazon Reviews by Appio	4.9/5	14 days	Free Plan available
Debutify Product Reviews & QA	4.3/5	30 days	Free Plan available
Junip ‑ Product Reviews & UGC	5/5	14 days	Free Plan available
Revie: Reviews via Whatsapp	5/5	No Free Trial	Free Plan available
Ryviu: Product Reviews & QA	4.8/5	7 days	Free Plan available
LAI Product Reviews Ali Review	4.9/5	3 days	Free Plan available
Judge.me Product Reviews	5/5	No Free Trial	Free Plan available
Ali Reviews: Product Reviews	4.9/5	7 days	Free Plan available
Vitals: Reviews, Upsells and 40+	5/5	7 days	No Free Plan
TrustReviews: Product Reviews	5/5	14 days	Free Plan available
Opinew Product Reviews App UGC	4.9/5	14 days	Free Plan available

Loox Product Reviews & Photos

Loox is a valuable tool for brands seeking to establish trust, boost conversion rates, and drive sales through the use of visual social proof. This app allows you to effortlessly gather genuine photo and video product reviews, which can then be showcased on visually appealing and fully customizable widgets, especially Loox ensuring that your website’s performance remains unaffected.

Designed exclusively for Shopify, Loox seamlessly integrates with all themes, supports multiple languages, and provides exceptional 24/7 customer support. Merchants highly value Loox for its ability to collect and display customer reviews, significantly enhancing brand credibility and fostering customer trust. Notable features include automated review request emails, customizable review displays, and the option to import reviews from other platforms.

Through incorporating customer photos into reviews, Loox adds an extra layer of authenticity, substantial increases in sales and engagement with customers from all places

Pricing

• Beginner: $9.99 per month, including 100 emails every month asking for reviews, incentives for photo reviews, multilingual assistance, carousel, popup, and review widgets, 500 orders or more
• Scale: $34.99 per month, including all features for beginners, full customization, Google Shopping, review videos and full integrations.
• Unlimited: $299.99 per month

Core Features

• Automate gathering product reviews by utilizing personalized emails and a tailored review form.
• Incentivize customers to contribute photos or videos to their reviews by offering a discount on their next purchase.
• Enhance your brand’s aesthetics with visually appealing widgets such as carousels, pop-ups, and badges.
• Synchronize your reviews across various platforms including Google Search, Google Shopping, Meta Shops, and others.
• Boost sales further by implementing one-click referrals and leveraging social proof upsells

Amazon Reviews by Appio

Amazon Reviews by Appio is specifically designed to gather high-quality customer reviews from multiple sources such as Amazon and AliExpress. This app collects positive feedback and showcases these reviews through beautifully designed widgets that seamlessly blend with any theme on your Shopify store. Moreover, Appio integrates seamlessly with Google Shopping Feed and offers email marketing tools, further enhancing its functionality.

One of the core advantages of this app is its ability to import and automatically update customer reviews from various platforms. Doing so, it significantly enhances the credibility of their stores and improves customer satisfaction, ultimately leading to higher conversion rates. Additionally, the customization options for review displays and user-friendly widgets contribute to a professional website appearance, further enhancing the overall user experience.

Furthermore, the responsive customer support has received a commendation from many customers. The affordability of the app, including a free lifetime premium subscription, has also been highly regarded. As a result, Amazon Reviews by Appio comes highly recommended for its exceptional features and benefits. Pricing

• Free plan & free trial with advanced Widget customization, 50 order review request emails/month, and AliExpress, Amazon, and Walmart reviews import.
• Premium package – $9.90 per month: Free email requests for reviews each month, easy-to-customize email sender and logo, Google review snippet, product review feed for Google Shopping, and no branding

Core Features

• You can import product reviews from popular online marketplaces such as Amazon, AliExpress, and Walmart.
• Ease to customize the display of your reviews using advanced and visually appealing widgets.
• With Shopify, you can also send automated review request emails based on your preferred settings.
• To diversify your marketing campaigns, you can also send manual review request emails.
• Utilize Google Review Snippet and Product Feeds for Google Shopping.

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Debutify Product Reviews & QA

Utilize social proof to increase the legitimacy of your brand and let your consumers do the selling for you through the great app called Debutify Product Reviews & QA. With this app, you can ease to quickly request, gather, and import photo and video reviews efficiently. On top of that, you can tastefully display them in brand-consistent customized widgets and manage them all from one location.

At the same time, you are in complete control of the reviews and ratings, so you can limit which reviews help customers make the best judgments while preserving the trustworthiness associated with business sustainability.

Pricing

• Starter: $19 per month with all free features, 300 requests for email reviews, reviews of photos, all widgets, customized templates for emails, forthcoming requests, and rewarding
• Pro: $39 per month, including 2000 requests for email reviews, reviews of images & videos, profanity & spam filter, verified the purchase, integrating social media and SEO snippets

Core Features

• Automate the process of sending review request emails to your customers.
• Incentivize customers to leave reviews by providing rewards.
• Customize widgets to align with your brand’s visual identity.
• Automatically filter out profanity and prevent multiple reviews from the same IP address.
• Effortlessly import reviews from other platforms

Junip ‑ Product Reviews & UGC

Junip is the preferred platform for gathering, managing, and displaying reviews, trusted by renowned brands such as OLIPOP, Jones Road Beauty, Kotn, Lomi, Hexclad, Pier 1 Imports, and many others. Junip’s review widgets are not only fast but also seamlessly align with your branding and CSS right out of the box.

With a mobile-first approach, the review forms encourage customers to share photos, and videos, and provide valuable insights through custom questions and attributes. Therefore, setting up and managing reviews is a breeze, allowing us to focus on growing the business efficiently.

Almost all retailers highly value Junip for its sleek design, effortless setup, and seamless integration. The app’s cost-effectiveness is widely praised, thanks to its free plan, mobile-friendly interface, and user-friendly dashboard. It allows retailers to create dedicated review pages and automate email requests for reviews.

Plus, Junip also supports photo and video reviews, seamlessly integrating with Klaviyo. The professional customer support, its exceptional speed, and ensuring a smooth user experience are some of the big pluss in this app. Don’t hesitate any longer, let’s pick Junip for a professional and efficient solution to gather, manage, and display reviews.

Pricing

• Essentials (Up to 500 orders/month): $19 per month with rich snippets on Google, reviews of photos and videos, reviews page, incentives, email, and chat assistance API access.
• Essentials (Up to 1000 orders/month): $39 per month, including all features in the Essentials (500) package
• Standard (Up to 2000 orders/month): $74 per month with all essential features, custom questions, Google Shopping, and integrations of marketing (Klaviyo, Attentive, etc.).

Core Features

• Review the submission process designed with mobile devices in mind.
• Seamless integration with top ESP & SMS platforms for streamlined communication management
• Enhances conversion rate across Google Shopping, search, and other platforms
• Accessible, high-performing review widgets that prioritize mobile usage and align with your brand
• Robust Admin tools for responding to reviews, sharing on social media, user management, and more.

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Revie: Reviews via Whatsapp

With the aid of Revie, you can quickly and easily gather ratings, reviews, and photo testimonials from customers via WhatsApp. These reviews can be shown on the collection, product, and homepage pages to demonstrate to prospective buyers that the business is reliable.

Not only that you may acquire more evaluations than ever before and boost the customer response rate by utilizing WhatsApp. In addition, the support staff is always quick to respond, and its automation feature is well known for how effective it is. The application supports several languages, lets you handle and reply to bad reviews, and imports reviews from other platforms. As a result, for the value it offers, its price is thought to be fair.

Pricing

• Plan 50 – Free to install (50 orders every month): Widget for reviews, moderate reviews and free import of orders for 60 days.
• Plan 200 – $9 per month (200 orders every month): Contains all of the Plan 50,
• Plan 500 – $29 per month (500 orders every month): All features in Plan 200 package, pick a template for the message, automatic publishing, discounts in for reviews.
• Plan 1000 – $59 per month (1000 orders every month): Includes everything in the Plan 500 package and integration with Google Shopping.

Core Features

• Gather feedback through WhatsApp
• Moderate and publish the reviews.
• The clientele can easily rate their purchase with a single Whatsapp message.
• Employ AI to analyze and process the reviews

Ryviu: Product Reviews & QA

Are you searching for a convenient solution to enhance sales and establish trust in your eCommerce store? Look no further than Ryviu! Ryviu is an app for product reviews that helps you build social proof for eCommerce, boost sales, and build trust efficiently for the target customers.

Along with the features to import reviews from multiple sources, customize and optimize them to suit the store’s needs, and receive dedicated support through live chat, Ryviu is the ultimate tool worth trying for the business. Consequently, it can be claimed that Ryviu is affordable and easy to set up, and efficient customer support provided. Start utilizing Ryviu today and witness the difference it can make!

Pricing

• Free plan and free trial with 50 products and 20 reviews for each
• Basic – $6.99 per month: All features in free plan, 400 products and 200 reviews for each, questions and answers widget, request review emails.
• Advance – $9.99 per month: All features in basic plan, endless review request emails, 1000 products, and 500 reviews for each.
• Unlimited – $19.99 per month: All features in advance plan, import unlimited reviews, bulk import reviews from Oberlo, and import reviews from multiple sources into one product.

Core Features

• Customer reviews can be shown anywhere you like on your store using a variety of themes.
• Allows to import reviews with images from various sources such as Aliexpress, Amazon, Etsy, and CSV. Ryviu’s email feature enables to collect reviews from customers after they have made a purchase.
• The Question & Answer feature also assists customers in making informed decisions about products.
• Utilizing the platform to drive traffic, improve SEO, and boost sales while building trust with customers.

LAI Product Reviews Ali Review

With the LAI Product Reviews Ali Review app, you can simplify the process of gathering customer reviews from various platforms including AliExpress, Amazon, DSers, CJdropshipping, and CSV files. This app’s widgets are completely customizable to match the look and feel of the store, ensuring a smooth customer journey and enhancing the trust’s brand.

At once, along with advanced management features such as pinning, hiding, and grouping reviews, LAI enables you to harness the potential of product reviews to boost customer interaction, enhance satisfaction, and drive conversions for the online store efficiently. Don’t miss out on this opportunity to take the business to new heights, let’s try it now and witness the remarkable impact it can have on success.

Pricing

• Free plan & free trial: Custom CSS on each widget, product reviews, and a star rating section.
• Essentials – $4.95 per month: Completely customized layout choices and sharing reviews on Facebook.
• Expert – $19.95 per month: Video reviews, Q&A, email incentives, Request for delivery-based review and import from DSers, Amazon, CjDropshipping,…
• Premium – $35 per month: Send review requests manually, exclusive customization and support.

Core Features

• Ease to import product reviews from various sources such as AliExpress, Amazon, DSers, CJ, or a custom CSV.
• The widget is fully customizable to match the store’s aesthetic, ensuring a seamless integration.
• Integrations with popular platforms like Google Shopping, Klaviyo, Omnisend, PageFly, and more.
• The system automatically sends emails to collect authentic reviews and encourage repeat purchases.
• Showcase these reviews across your store, including the homepage, collections, products, and pop-ups.

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Judge.me Product Reviews

Are you looking for the best Shopify review app that is fast, and easy to customize? Look no further because Judge.me is an ideal choice! Judge.me is a highly efficient review application that can be customized to suit your preferences and is available in 38 languages. Thanks to this app’s features, you can schedule automated emails to request reviews with accompanying photos and videos after order fulfillment or delivery or import them from other applications.

Displaying reviews and user-generated content on your storefront widgets, sharing them on social media, and adding stars on Google for SEO, enhance the conversion rate quickly and easily. Not only that, setting up Judge.me is a breeze, and can easily to created to the store’s needs. For instance, you can customize widget texts, colors, and themes, or ask the 24/7 support team for basic design tweaks. Don’t wait any longer, Judge.me is a worthy choice today!

Pricing

• Free plan with endless review requests, photos, videos, and carousel themes, in-email reviews, curated reviews, shop syndication, SEO snippets, and manual social push.
• Awesome – $15 per month with all reviews page, site reviews, Q&A, custom forms, coupons, product groups, cross-shop syndication, and Google Shopping.

Core Features

• Judge.me not only offers the convenience of unlimited email review requests, complete with photo and video attachments but also provides in-email review forms for easy submission.
• Enhance an online presence with star ratings, store and product reviews, trust badges, and a reviews carousel.
• Expand reach through sharing reviews on popular social media platforms such as Facebook, Instagram, and Twitter. Plus, let’s utilize rich snippets and Google Shopping to showcase the positive feedback.
• Keep the reviewers engaged through Q&A interactions, coupon incentives, and seamless email marketing integrations.
• Effortlessly syndicated the product reviews across various platforms including the Shop app, Facebook, and Instagram.

Ali Reviews: Product Reviews

Ali Reviews streamlines the process of gathering, displaying, and handling product reviews to establish trust and drive sales for an online store. With just one click, you can import numerous reviews from Amazon and AliExpress to establish a solid foundation of credibility. As a result, this is a great way to automate email and SMS review requests to effortlessly collect authentic customer feedback for every order.

On the other hand, Ali Reviews provides fully customizable review displays that enhance the store’s branding, create a dynamic shopping experience, and do not compromise site speed. One of the highlight benefits of this app is to elevate the website’s traffic and ranking by leveraging integrated review-rich snippets and Google Shopping. Consequently, let’s experience the power of AliReviews right now and witness the transformation it brings to the business.

Pricing

• Free plan and free trial: Including 5 reviews per product and 60 orders and month,
• Starter package – $9.90 per month: All features in free plan, 500 reviews per product, 200 orders per month and 3rd-party app integration.
• Essentials package – $19.90 per month: All features in the starter, 1,500 reviews per product, and 500 orders per month.
• Premium package – $49.90 per month: All features in the essentials package, 10,000 reviews per product, 1,500 orders per month, Google Shopping integration and migration support.

Core Features

• Send automated review requests through Email & SMS using pre-made templates.
• Import reviews in bulk from AliExpress Reviews Importer, Amazon, Dsers & Ali Orders.
• Design the store’s look more appealing by displaying attractive reviews on any page.
• Transform photo reviews & user-generated content into impressive marketing assets to share on social media.
• Gather impressive reviews effortlessly with custom questions, Q&A, and an incentive program.

Vitals: Reviews, Upsells and 40+

Let’s try now with Vitals app to maximize the customer conversion rate and develop the business’s revenue! With over 40 powerful tools designed to boost conversions, Vitals seamlessly integrates into the store without any impact on its speed. With Vitals app, you can import and gather valuable product reviews, skyrocket the revenue with upsells and bundles, and expand the email list with captivating pop-ups.

At the same time, don’t forget utilizing elevate the website into an irresistible and profit-generating store with Vitals’ impressive features, including Wishlist, urgency notifications, email and push marketing, Instagram feed, currency converter, size chart, back-in-stock alerts, and so much more. Can’t say enough about the fantastic things included in Vitals’s feature package. As a result, this is a good app for trying on this incredible opportunity to turn visitors into delighted customers. Pricing

• Hobby package – $29.99 per month: All apps included and entry-level limitations for contacts, push, records, and review requests.
• Business package – $49.99 per month: Including all apps and features, added limitations for contacts, recordings, review requests, and push.
• Pro package – $89.99 per month: All features and apps, even higher limitations on contacts, recordings, review requests, and push.
• Plus package – $299.99 per month: Apps and features, limit at the enterprise level for contacts, records, review requests, and push.

Core Features

• Product Reviews: Gather, import from AliExpress and other sources, and request via email.
• Upsell Builder: Generate limitless bundles, volume discounts, BOGO offers, gifts, and goals.
• Visitor Replays: Capture and replay visitor interactions such as clicks, scrolls, and typing.
• And additional features: Wishlist, Sticky Add To Cart, Trust Badges, Size Chart, and more.

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TrustReviews: Product Reviews

TrustReviews offers a seamless solution for effortlessly gathering and showcasing product reviews on the website, empowering customers to make informed buying choices. Thanks to the customizable widgets, you can easily integrate this app into the website, creating a visually appealing and trustworthy review display.

In addition, the automatic email reminder feature is always active, so customers never miss the opportunity to share their feedback. Seamless integration and advanced analytics are also critical elements in the TrustReviews app, which is why this app effortlessly syncs with popular platforms. The benefits of these elements are premise to make it easier than ever to manage reviews and optimize marketing strategies, even drive even more sales.

Pricing

• Free plan and free trial: 10 review request emails each month and up to 10 processed orders
• Basic package – $9.99 per month: Support for 50 monthly review request emails and up to 50 processed orders, SEO optimization.
• Premium package – $19.99 per month: 5000 review request emails each month, endless processed orders and 1.000 review imports, advanced customization and collect and display Q&A.
• Pro package – $24.99 per month: Support for 2.000 review imports, 10.000 monthly review request emails, unlimited processed orders and all TrustReviews integrations.

Core Features

• Use the widget to easy to customize and pick between list view, grid view, or carousel view to showcase reviews.
• Installation and setup are hassle-free, and it seamlessly integrates with the majority of Shopify themes.
• Import your Amazon or Aliexpress reviews effortlessly with a single click.
• Receive automatic email reminders to gather additional reviews from your valued customers.

Opinew Product Reviews App UGC

Opinew is one of the all-in-one Shopify review apps worth try with advanced automation. This app offers a comprehensive solution for soliciting product reviews from both current and past orders, utilizing various communication channels such as emails, SMS, and even QR codes. Thanks to a single click feature, you can import a large number of reviews from popular platforms like Amazon, AliExpress, eBay and enhance the conversion rates through incorporating user-generated content like photo and video reviews.

Opinew’s highly customizable review widgets are not only quite compatible with the website’s theme on any device, but the developers also provide round-the-clock support to assist users in leveraging creative content and social proof effectively.

Pricing

• Free plan and free trial: SEO rich snippets, page builder integrations, 50 email review requests and 100 imports from Amazon, eBay, AliExpress.
• Starter – $19 per month: Including 500 imports and 100 email review requests, automated review collection, endless AliExpress imports, coupon incentives and carousel widget.
• Growth – $89 per month with all widgets, optimized images, advanced review collection + SMS, Google Shopping, aftership and available for smart reviews.
• Advanced – $199 per month with auto-sync of imports and headless support

Core Features

• Multiple languages, including English, Spanish, Portuguese (Brazil), and French
• Opinew’s system offers automatic synchronization for seamless integration. Therefore, you can easy to import reviews from popular platforms such as Amazon, eBay, and AliExpress within minutes.
• With 8 different options to choose from, you can tailor the display to perfectly suit the needs, effortlessly manage and showcase reviews and Q&A directly on the website using the versatile and customizable widgets.
• Boost review count by sending automated email and SMS requests to customers. Plus, let’s take advantage of the coupon feature to incentivize customers to leave reviews.
• Boost conversions by showcasing the top reviews automatically with the Opinew’s Smart Reviews feature. These elements ensure that potential customers see the most positive feedback, encouraging them to make a purchase.
• Seamlessly integrate Opinew’s system with popular platforms such as Google Shopping, Klaviyo, Gorgias, Smile, LoyaltyLion, and Rebuy.

Shopify Review Apps: Best Practices to Build Trust

Picking the most suitable or top Shopify review apps is still not enough. You need to refer to 3 best practices to handle the customer’s negative situation and build trust efficiently. Everything will be shown below:

Solution 1. Address the Customer’s Worry

Whoever wants to be heard, especially in a negative situation, And customers are frequently afraid that no team support will provide feedback and help them. Negative complaints might be limited if you are able to deal with the customers in a whole-hearted and listening way.

Thus, always make sure that customers are able to contact you by having easy ways of communicating. A good tip is that you can integrate a live chat or email reminder feature to respond to the customer’s question quickly. Additionally, using Google Forms to create surveys is a great way to easily approach customers.

Solution 2. Managing Negative Reviews and Don’t Delete

Deleting negative reviews as soon as they appear may seem appealing, but it is not always a wise decision. Generally, customers are skeptical of businesses that have an impeccable reputation. Therefore, allowing negative reviews to remain visible can add impressive detail for businesses and show realism.

On the other hand, negative reviews provide an opportunity for you to showcase your customer service abilities by publicly responding and providing the right resolution. These elements can enhance the positive perception of the business and show the profession in the working way.

Solution 3. Provide A Reward For Reviews

In the fact that the majority of customers are unlikely to take the time to leave a review unless they are experiencing negative emotions such as anger, frustration, or extreme satisfaction. This poses a challenge in capturing the attention of the significant portion of contented customers who may be too occupied or unmotivated to provide feedback.

One effective solution is to offer incentives. For instance, customers can receive a discount code that can be utilized for the next orders after submitting a review. In addition, a prize draw can be organized, giving customers the opportunity to win a reward. It is important to be innovative and highly creative when designing these incentives, ensuring that the value of the reward is not over the budget.

Shopify Review Apps: Bottom Line

Customer reviews are essential for the success of any eCommerce store. When potential customers visit your Shopify store, they often look for feedback from previous buyers. Positive reviews not only establish trust and credibility but also contribute to higher conversion rates. Conversely, negative reviews can harm your reputation and discourage potential customers from making a purchase.

Hence, let’s carefully think about the collection in this post about the 10+ best Shopify review apps worth trying, as well as some ways to build trust with customers efficiently. BSS Commerce Shopify is a blog page, that mainly shares useful knowledge about the eCommerce field, tips, tutorials to start dropshipping for free, and more. Visit more of our posts here.