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Magento 2 Login as Customer

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Magento 2

No request for username or password, no time-consuming ask and answer, now you can login to your Magento store as your customers to detect their shopping problem. Or make use of Magento 2 login as customer to see and optimize the buyers’ purchase experience on your website!

  • Allow admin to login to the Magento store under the account of a real customer
  • Allow admin to take actions like the customer usually do
  • Record all login actions for the convenient tracking
Community: 2.1.x - 2.2.x - 2.3.1
|
Enterprise: 2.1.x - 2.2.x - 2.3.1
Frontend Demo Backend Demo Installation Guide User Guide

No request for username or password, no time-consuming ask and answer, now you can login to your Magento store as your customers to detect their shopping problem. Or make use of Magento 2 login as customer to see and optimize the buyers’ purchase experience on your website!

  • Allow admin to login to the Magento store under the account of a real customer
  • Allow admin to take actions like the customer usually do
  • Record all login actions for the convenient tracking
Community: 2.1.x - 2.2.x - 2.3.1
|
Enterprise: 2.1.x - 2.2.x - 2.3.1
Frontend Demo Backend Demo
Installation Guide User Guide
Links
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Get to know

A chance to understand your customers

Optimizing purchasing journey is pretty important when it comes to e-commerce because there will be no salesman who can solve customers’ problems immediately.

Sometimes there is a problem with placing orders or checkout step that prevents customers from completing their purchase journey. Logging in as customer would help you to detect problems of customers’ account and solve them conveniently.

As a result, acting like an existing supporter is a way to express your professional support. That absolutely improves the user experience and easily gain brand love from your customers!

magento 2 login as customer login success

Put yourself in customers’ shoes

Allow admin to log in as a customer from the backend

Without sending any request for user name or password to customers, admin can easily log in as them by simply clicking a button on both the customer grid table and the customer detailed page. Just one click and immediately you can see your store in your customers’ eyes!

 

magento 2 login as customer login button on customer grid

magento 2 login as customer login button on customer detailed page

 

This extension would not public any user name or password of customers’ account. All the customers’ information will be kept safe.

Record login actions for the convenient tracking

All the information related to customer login actions by admin is automatically recorded in the Login As Customer Log: customer ID, customer email, admin ID, admin name, login time and date. Users can also filter all login actions by choosing the time range or searching by keyword.

 

magento 2 login as customer login log

 

There is no better way than acting as your customers to understand them and satisfy their problems. Explore the extension right now to know how it works!

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FAQs

  • Can I request trial?

    We do not provide trial versions for our extensions. However, we are happy to offer 30-day money back guarantee if our extensions fail to function properly due to a bug and we cannot support to fix it. However, we always try our best to assist customer in solving problems.

  • How can I get my Invoice?

    Your invoice is sent to your email after you finish your payment

  • What should I do if I can’t install the extension?

    In case you cannot install the extension, please contact us to ask for more support. We are willing to install it for you based on our policy.

  • How can I receive the updated version?

    When BSSCommerce publishes new version of any product, please take notice of the release note tab in the product page to get the update news about the new version. Customers purchased product from us can get the updated version by contacting us via email; we will send the new package version once we receive this kind of request. In addition, you can go to My Account -> My Downloadable Products to download the latest version of the extension.

  • Do your extensions support multiple domains?

    Our license allows you to use a single extension license on one Magento installation. The extension is not domain related, but installation related. If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento, you need a separate license for each of them. 

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Release Note
  • v1.0.0: First Release
  • v1.0.1: Compatible with Magento 2.3.1
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