A chance to understand your customers
Optimizing purchasing journey is pretty important when it comes to e-commerce because there will be no salesman who can solve customers’ problems immediately.
Sometimes there is a problem with placing orders or checkout step that prevents customers from completing their purchase journey. Logging in as customer would help you to detect problems of customers’ account and solve them conveniently.
As a result, acting like an existing supporter is a way to express your professional support. That absolutely improves the user experience and easily gain brand love from your customers!
Put yourself in customers’ shoes
Allow admin to log in as a customer from the backend
Without sending any request for user name or password to customers, admin can easily log in as them by simply clicking a button on both the customer grid table and the customer detailed page. Just one click and immediately you can see your store in your customers’ eyes!
This extension would not public any user name or password of customers’ account. All the customers’ information will be kept safe.
Record login actions for the convenient tracking
All the information related to customer login actions by admin is automatically recorded in the Login As Customer Log: customer ID, customer email, admin ID, admin name, login time and date. Users can also filter all login actions by choosing the time range or searching by keyword.
There is no better way than acting as your customers to understand them and satisfy their problems. Explore the extension right now to know how it works!