Magento 2 Product Questions

Magento 2

Not all customers know deeply about your products! This extension is a chance for you to figure out all your customers’ concerns about the product and solve them immediately.

  • Allow customers to add questions on the product page
  • Restrict customer group to add questions
  • Freely customize question form
  • Manage Q&A through mass actions
  • Display Q&A on the product page and my account page
Community: 2.1.x - 2.2.x - 2.3.1
|
Enterprise: 2.1.x - 2.2.x - 2.3.1

Not all customers know deeply about your products! This extension is a chance for you to figure out all your customers’ concerns about the product and solve them immediately.

  • Allow customers to add questions on the product page
  • Restrict customer group to add questions
  • Freely customize question form
  • Manage Q&A through mass actions
  • Display Q&A on the product page and my account page
Community: 2.1.x - 2.2.x - 2.3.1
|
Enterprise: 2.1.x - 2.2.x - 2.3.1
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Free
1-Year Support

Free
Lifetime Update

Free
Installation

30-Day
Money Back

$79.00
$79.00

Get to know

All customers’ concerns about products should be satisfied!

Adding question is a chance for your customers to show their concerns or problems with the product. This is exactly when you should try to fulfill their hope: giving a satisfying answer or solution. At that time, you hold the chance to interact with your customers as a dedicated friend. As a result, user experience and brand trust of your store are both improved.

Moreover, Q&A is regarded as an ideal way to enrich the content of an online product. you give your customers such useful information that you can’t show in the product description section. Therefore, instead of replying each customer with the same question, the shop owner just needs to give an answer once and all customers can deeply understand the product.

Magento 2 Product Question workflow

magento 2 product questions workflow

Giving answers to customers’ questions

All the Q&A are shown in the Product Questions tab on the product page. Customers can filter all the questions based on the rating/date in ascending/descending order. After reading the questions, they are also allowed to rate the corresponding answers. Check it out!

 

magento 2 product questions tabmagento 2 product questions tab

 

magento 2 product questions submit question formmagento 2 product questions submit question form

Allow customers to raise their problems

Customers can submit their questions on the product page. Moreover, they can mark their questions as private or choose to follow them or not. In the product question tab, it is possible for purchasers to filter Q&A based on created time/rating.

magento 2 product questions customer group restrictionmagento 2 product questions customer group restriction

Restrict customer group to add questions/rate answers

magento 2 product questions Q&A management gridmagento 2 product questions Q&A management grid

Conveniently manage Q&A from the backend

All the questions are shown in an easy-to-follow grid. Admin can take mass action (edit/delete) on the questions easily. Adding new questions from the backend is also possible.

magento 2 product questions notify emailmagento 2 product questions notify email

Notify admin/customers immediately

After submitting a question, a notification email is sent to the admin. The customer is also notified when receiving the answer as well.

magento 2 product questions edit question submit formmagento 2 product questions edit question submit form

Freely customize the add question form

Admin can decide which information to be shown on the add question form. He can also edit text & color of the button and the background color of the form as well.

Detailed features of Magento 2 Product Question

Customer Q&A

  • Add questions
  • Mark questions as private
  • Follow questions
  • Rate answers
  • Filter Q&A based on created time/rating
  • Show Q&A on the customer account page

Admin management

  • Restrict customer group
  • Manage Q&A by a grid
  • Add questions
  • Edit Q&A
  • Assign Q&A to certain products
  • Customize add question form
  • Config the number of questions per page

Other features

  • Auto approve answer
  • Send admin/customer notification emails
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FAQs

  • Do your extensions support multiple domains?

    One extension is used for only one domain and if you want to use for other domains, you have to purchase this extension again.

  • Can I request trial?

    We do not provide trial versions for our extensions. However, we are happy to offer 30-day money back guarantee if our extensions fail to function properly due to a bug and we cannot support to fix it. However, we always try our best to assist customer in solving problems.
  • How can I get my Invoice?

    Your invoice is sent to your email after you finish your payment
  • What should I do if I can’t install the extension?

    In case you cannot install the extension, please contact us to ask for more support. We are willing to install it for you based on our policy.

  • How can I receive the updated version?

    When BSSCommerce publishes new version of any product, please take notice of the release note tab in the product page to get the update news about the new version. Customers purchased product from us can get the updated version by contacting us via email; we will send the new package version once we receive this kind of request. In addition, you can go to My Account -> My Downloadable Products to download the latest version of the extension.

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