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Refund Request by Customer for Magento 2

Magento 2 Refund Request by Customer extension allows customers to submit a refund request on the Customer Account Page.
  • Allow customers to send a request for refund in the Order section of Customer Account Page
  • Accept or reject the refund request in the backend Request Detail Page
  • Manage and view customers’ refund requests on a convenient grid
  • Send email to customers to notify them about admin’s decision
  • Easily customize the refund request pop-up for customers to submit their inquiries
Community: 2.0.x - 2.1.x - 2.2.7 - 2.3.1
      |      Enterprise: 2.0.x - 2.1.x - 2.2.7 - 2.3.1

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Free Installation
Free 1-Year Support
$79 $59

Magento 2 Refund Request by Customer extension helps speed up the refund process by enabling buyers to send their requirement via a refund request popup.

Key Features Of Magento 2 Refund Request By Customer Extension

  • Allow customer to submit order refund request on Customer Account Page

magento 2 send refund on customer account dashboard

In Magento 2 Refund Request By Customer extension, after logging in My Account, customers can locate the order, click the Refund Request button and state the reason for request in a convenient return order popup form.

  • Customize refund request popup for customers 

magento 2 refund popup to send the refund request 

For more details of refund request, Magento 2 Refund Request by Customers extension supports customizing refund confirmation popup. Admin can add the title, description of popup and text input field for customer comments.

  • Manage all refund requests on Magento 2 refund request details page

magento 2 refund request grid to accept, reject refund  

All refund inquiries from customers are stored in refund request grid for convenient management. Magento 2 Refund Request by Customer grid consists of order information, the reason of return orders, and refund status (Accept, Reject) for admin to process the refund requests.

  • Send notification email to customers to confirm admin’s decision

magento 2 reject refund email 

Both admins and customers receive notification emails of refund request updates. Using Magento 2 Refund Request by Customer extension, admin can select sender, receiver, and template of emails.  

After admin select accept or reject on the request details page,  Magento 2 refund request by Customer extension sends the acceptance or reject email to customers. The buyers will be notified automatically when

Why Is Magento 2 Refund Request Your Must-Have Extension?

  • Improve customer experience with flexible refund request policy

Refund Request by Customer extension for Magento 2 is beyond any doubt your essential module. Magento 2 Refund Request extension improves customer experience by allowing them to send request to return and refund orders.

Customers often develop more trust in stores that offer flexible refund policies. Taking refund requests into consideration can definitely increase customers’ satisfaction and positively promote store sales.

  • Provide admins with advanced options to accept or reject customer refund request

Magento 2 Refund Request by Customer extension save store owners tons of time because all required details of the request are available at their fingertips. Not only can admins obtain general information of the order (Customer name, Order ID, Order date), but they also get to know the reason why customers ask for refund. As a result, owners produce proper actions to either accept or reject the request in the same grid of Magento 2 Refund Request extension.


  • Cool feature for my website
    Refund and order return is an absolute down point for any ecommerce business, but this is a necessary feature that Magento default still lack. So I decide to implement the refund function for customers. The customers have more trust in my business and the refund process is much smoother. I buy the refund request extension and store credit extension from BSS. Good combination!
    verified buyer
    Reviewed by Tony on 25 July 2018
  • Excellent!
    It works well as the demo. The popup to send refund looks very nice! I love that
    verified buyer
    Reviewed by Grace on 20 July 2018
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Release Note

  • v1.0.0: First Release
  • v1.0.1: Fix reload issue after submitting request in the frontend
  • v1.0.2: Fix table prefix error in back-end; Fix di:compile